“Five weeks ago I bought a subscription to Kick magazine as a birthday present for my grandson. He has yet to receive any magazine, three weeks after his birthday.
I ticked the box to say it was a gift, but could not see any way to specify a particular date.”
Hi Don! Thank you for your review. I can confirm that we do advise subscriptions can take between 4-6 weeks to begin. I apologise for all inconvenience caused however. We will contact the publisher who dispatches this out to the recipient and find out an exact start date for you. A member of our customer service team will be contact with you this week to confirm. If there is anything I can help with in the meantime, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“These magazines (and holiday specials) have kept me sane this year - look forward to my copy coming every month. Much better than other colouring books!”
“What's On TV: It's easy to read and decide which programmes to watch/video etc. It arrives on time, with pre-notification that it has been sent. Interesting articles are included. No annoying advertising materials which fall out of shop-bought issues. Weekly delivery is one of the few good things to come out of the Covid-19 dilemma. We 2 are in a vulnerable group so will definitely continue with this service. Subscriptions to it make excellent, and easy gifts!”
“I subscribed and paid on 30 September 2020 today we have the 30 October and you are asking for a review. I suggest you send me a magazine first, haven’t received any as yet which is really very very poor. I will cancel my subscription.”
Hi, thank you for your review. I can confirm that we have dispatched out your single issue on the 1st of October. We also sent out a dispatch email confirming this. A member of our customer service team will be in contact regarding your address and compensation due to non receipt. Kind regards, Jessica.
“based only on the experience of one purchase of one magazine for a set number of issues of that one magazine I got what I expected with no hassle so I think this is probably a good commercial service and would use it again when i have the need or inclination to do so without hesitation.”
“always nice to have my favourite magazine delivered, no hassle shopping and having to remember to buy it, so will carry on with the delivery after the lockdown”
“I'm so disappointed of this service
first my order was placed on Aug 15th for 2 magazines which I didn't receive them yet
second whenever I tried to contact customer service, they answered me after a week
as well as im so shocked when customer service told me that they cant track orders
am I going to receive a refund or another magazine and if how long it will take?
hope this review will be taken under consideration not like the reply of the customer service
Order Reference Number: UM1120796
this is my order number: 0345 303 6750
and this the amount I paid: Total of Order: £23.33
regards,
muna”
Hi Muna, thank you for your review. I apologise that you have not received your first issue - this was dispatched out on the 17th of August for you. As this is being dispatched to Saudi Arabia it may take between 6-12 weeks to arrive. Unfortunately we do not track our orders, but all orders are sent out via the Royal Mail, who are highly reputable. I can confirm that your next issue is the current issue and this is due for dispatch this week. I apologise that you have not had a satisfactory experience with our company and I will endeavour to do everything I can to resolve this for you. I will be in touch directly today to solve this for you and to confirm your request for a refund. Kind regards, Jessica.
