“Unique magazines offer an excellent service, which includes efficiency, reliability and a personal touch. They have continued to provide an invaluable service throughout the difficult months we’ve all had, making sure magazines were delivered on time and allowing for new subscriptions to be ordered. The selection of magazines are great, I’ve been able to find everything I need so far and getting everything in one place just makes things that bit easier.”
“They don’t even deserve one star!!! Really poor service !!! They send the wrong magazine that I bought and paid for and do not respond to emails!!! I have sent several...!!!👎👎👎”
Hi, thank you for your review. I do apologise. I can confirm that the issues ordered, was issue 40 and this is the issue that we dispatched out to you. I apologise there has been a delay in responding to your emails also, I will ensure this is responded to and resolved within the next few hours. Kind regards.
Hi, thank you for your review. I can confirm that your first issue was dispatched on the 3rd of November and a dispatch notification was sent to your email address. A member of our team will be in contact today to confirm your delivery address to ensure this is correct. Kind regards, Jessica.
“I don't read this magazine so can't comment but I have given it 5 stars because I have it delivered to my mother who is in a care home and she enjoys it very much, particularly at this time in lock down.”
“Saw an Issue advertised and phoned up to order it since there were only seven left. They said it would be sent right away, which it was but it was the wrong Issue. Phoned them straight away and they said sorry but they had none left of the Issue I wanted. Said they would give me a full refund. I haven't had my Bank Statement in yet but I'm not holding my breath. Wouldn't deal with them again.”
Hi Tom, thank you for your review. I do apologise for all the inconvenience caused. Even though we did refund your order on the 30th of October, I have to stress that it was the current issue, issue 30 that was ordered and also dispatched out. This may not have been the issue you required but I can confirm it was what was ordered and sent out. Thank you for returning the magazine to us. If you have any further questions or queries, please do not hesitate to contact us. Kind regards, Jessica.
Hi Gloria, thank you for your review. As you had a single issue order and also a subscription there was some crossed wires. The subscription was confirmed to begin with issue 07, this you were informed. However, unfortunately the single issue order was missed and issue 06 was dispatched out. However, as you contacted our team we have since resolved this for you. If there is anything else I can help with, please do not hesitate to contact us. Kind regards!
“Initially, there was no problem. It was an easy to set up and they even managed to sort out a miscommunication between me and the person whom I had gifted the subscription to.
Fast forward to when it's time to renew and the website refuses to let me pay for the subscription renewal. Via the email link, via the website directly and even on other browsers.
It goes all the way through to delivery details and then, when I click on "Proceed to payment" it says "Checkout Empty", despite then showing an item in there in the top corner on the very next screen!
I have tried contacting them and, aside from an automated email assuring me someone will get back to me, I have received no response.
Now, a full week after that automated email, with my subscription now lapsed, I thought I'd try again, despite the fact they've cheekily raised the price by £10 but, lo and behold, I still get the same issue.
Not impressed.”
Hi, thank you for your review. Unfortunately I am unable to locate your order. Please email me on jessica.austin@uniquemagazines.co.uk
I will endeavour to have this resolved for your today. Kind regards, Jessica.
