“Having bought a subscription as a gift recently it would have been good to have been able to write a note to the recipient telling them it was a gift and who it was from etc. I was disappointed having to call them and say 'did you get my gift' and risk spoiling the surprise if it had not yet arrived.
Other than that I have always been very pleased with your customer service.”
Thank you for your feedback. We are in the process of adding a a little gift card option to the checkout page which customers can add to their order. This has been done after feedback from our customers. We try to act on as many reviews as possible to improve our service for our customers. Hopefully this will be live very soon. Kind Regards
“All I can tell you is that I found doing an online subscription order for my Grandson, for "Kick" magazine, was easy and straightforward. No glitches, freezing, or other hang ups occurred. Very pleased.”
“Unfortunately, the online order failed to take my payment, but the situation was easily resolved by a rapid answer to the telephone call to them, and very friendly staff completing the transaction. These things happen.”
“Easy process to order my item. Magazine arrived after a reasonable amount of time. Minimal packaging which means less waste. Only wish is that it would have arrived faster. But definitely will use Unique Magazines again.”
“This request is a bit premature as I have purchased a sub for a friend's birthday and was told by you could take 6 weeks to be delivered.
However - I do like the magazine have been given a couple of copies myself.”
“Arrived quickly and in good condition. Daughter was disappointed though that the issue we got wasn’t the one with BTS “New generation leaders” on the front cover which was the sole reason she got me to order. Otherwise very impressed. Thank you Unique Magazines”
“very fast delivery but the magazine is not arrived in pristine condition : Ithink the packaging is a little light !
Best regards from belgium ,
hugues”
“Easy to order and efficient confirmation emails. The only thing I would like is for the whats on mag to arrive a day earlier - Wed would be better than Thurs (I used to get the Radio Times and it arrived earlier in the week).”
“Easy to navigate on the website, my son loves the Octonauts magazine, wish the toys it comes with would be better quality but overall a good, educational reading and activity book. A must for any Octonauts fan!”
“The person who dealt with the renewal was both very efficient and friendly. I would highly recommend them and your company, it couldn't have been easier”
“Generally the orders are delivered on time and repeat orders dealt with effectively. Occasionally I haven't been reminded that muppets subscription is nearing its end and have thus missed some editions of my order before realising it bpneeded review. Promised reminders of this don't always materialise.”
“They often say that it has been despatched when in fact you do not receive it until you complain. I am still waiting for issue 20 of Pokemon which was posted on the 19th. They have now said that they have put another one in post.
I wonder when i will receive it?”
Thank you for your feedback. I can confirm your magazine was posted on 19th September when the magazine came on sale. It usually one takes a few days at most for delivery. We have confirmed your address is correct and I have sent you a replacement copy in the post this afternoon. It should be with you shortly. Kind Regards
