“I preordered a magazine and it was sent out the day it came out. Everything was fine. Shipping to Germany was just about 1,5 week even though it was the Xmas holidays. Only thing I was missing was a shipping notification but apart from that I'm satisfied and would order definitely again. Thank you.”
Hi, I am sorry if this has caused any inconvenience. Unfortunately, this is out of our control and the royal mail informed us that they were not allowing any shipping outside of the UK. This was very temporary and has now resumed as normal, only lasting just over a week. I do hope this is okay and thanks for understanding. Ellie :)
“Thanks unique magazines for ruining my daughters Xmas! Ordered Harry styles vogue as your website said there were 3 available and even confirmed this via the online web service so duly ordered and you collected my money immediately. 5 weeks went by, no magazine arrived so I chased you and were told there isn’t any stock!! Still awaiting my refund and an utter joke of a company”
Hi, I do apologise if this caused any inconvenience and I understand any frustration. We believe this was a system error and we tried hard to obtain more stock. Our operations director is aware of this and we will ensure this does not happen in future. I can confirm this has been refunded into your account and again, I do apologise. Thanks Ellie :)
I do apologise and thanks for now letting us know. 'Cosmopolitan' was dispatched on the 30th of November 2020 and please allow 30 days for delivery to 'Russian Federation'. This means please allow untill the 4th of January 2021. 'Cosmopolitan Spanish' was refunded due to no stock and do hope this is okay. Thanks for your patience, Ellie :)
“Remarkably good service standards, prompt responses to new orsers, good product, well presented on arrival. Phenomenally tricky extreme killer sudoku!”
“Tried to use them once. Took my money, couldn't supply the magazine so had refund.
Only informed they could not fulfill the order when too late to order from anywhere else.
Should not be taking orders if they cannot get stock to complete them.”
I do apologise. The stock on the website had not been matched. Our operations manager is aware of this and we are ensuring this system error is sorted, so it does not happen in future. I can confirm this was refunded into your account. I apologise for any inconvenience this has caused. Thanks, Ellie :)
“No delivery after purchase due to COVID. Why wasn’t this flagged on the website prior to purchase? Avoid if you are looking for magazine to be delivered outside of the UK”
Hi Neil, thank you for your review. International deliveries being held, was a blip that we had no control over. Royal Mail and courier services were not able to send outside the UK. This was not just mail, but everything! However, this has now been lifted and we have began sending out all international deliveries. I hope this helps clarify the situation. Kind regards, Jessica
Hi Allan, thank you for your review. I apologise you have not received an issue yet. A member of our team will be in touch with you shortly to confirm your details and to update you on this order. Kind regards, ^JA
“No complaints from me, excellent service with a friendly helpful team. I fell upon Unique website back in March and placed an order for a TV magazine subscription which I have renewed and will continue to do so - thank you”
“I just ordered the Doctor Who magazine for my son who loves the show. Unfortunately, the recent U.K. lockdown means he’s got getting the magazine. I think you should give me a refund.”
Hi, thank you for your review. I can confirm that as of the 29th of December we have been able to resume international deliveries. I apologise for all inconvenience caused. I can confirm that the issues are on there way. Kind regards, ^JA
