“THIS IS THE THIRD TIME NOT RECEIVED THE TV Whats On until
the Monday after start date on Saturday. As this was a gift subscripton to us 2. O.A.Ps we will not renewing as we can get
From Tesco every Tuesday. Bag Selection-36300 Order No 1082746. Renenwal 1579419”
Hello, I am very sorry that your magazines are not arriving as they should. I can confirm they are posted each Tuesday first class and should arrive with plenty of time to spare for the start on the Saturday. I can see that we have previously extended your order for 1 issue. I will add another 2 issues back on to your subscription to compensate for the other two late magazines. When the Royal Mail catches up fully, they should arrive each Wednesday reliably. Kind Regards Sarah
“Great service and very efficient. Never had a problem with my subscriptions to various Soduko books. Would highly recommend Unique Magazines and stay with them for years to come.. I have even renewed my subscriptions 3 months before they were due. Great to have magazines delivered to your door while the Covid is around....could have saved my life?”
“Everything about this service is A1 - except the price difference between buying "Whats on TV" direct and buying it on-line. However the lack of rubbish leaflets with the postal option is almost worth the price difference!”
“I love my Daphne's Diary and look forward to receiving it. When I renewed my subscription recently, I then received two copies of the first delivery. I spoke to one of your ladies and she advised that the magazine had to be returned to you. I am happy to do that but as I have been in isolation for 12 weeks I will have to make a special effort to get to the Post Box sometime next week. I hope that you will understand and know that you will not be receiving the returned magazine immediately. I have always been very happy with the service I have received from Unique Magazines. Rhoda Ellis”
Hello, thank you for your feedback. I can confirm the magazine you ordered was a subscription which is dispatched directly from the publisher. It can take 6 weeks for these orders to start. We have confirmed the start date with you and the magazine should have been received by now, as the new issue went on sale on 11th June. Kind Regards Sarah
“I have been completely satisfied with Unique Magazines. Easy to set up, every week a notification that my next issue is on its way and it arrives next day without fail. So easy, so convenient, so pleased.”
“I have recently subscribed to the magazine and am now told by a third party that publication has ceased. No news from you nor a refund. Poor service. Unacceptable..”
Hello, Thank you for your feedback. As the magazine that was ordered is a publisher fulfilled order we only know it has ceased when they let us know. I can confirm that your order has been refunded on 5th June and we no longer sell this magazine. I am afraid at the moment there have been many magazines cease publication and as soon as we are informed they are removed from sale. Kind Regards Sarah
“I bought a subscription for my daughter in law as she has to be shielded during lockdown and I thought, as she has had the magazine before, it would be something to look forward to receiving every month and inspire her to create new things. She absolutely loves it! There's plenty of great ideas and projects to keep her busy. It arrived early too. Thank you.”
“Unique Magazine's inefficient processing of my order cost me $5.65 (American), for NOTHING in return.
I ordered a magazine subscription on 5-5-20 and paid for it. Unique Magazines ‘CONFIRMED’ my order on 5-5-20.
On 5-14-20 they advised me they had to cancel the subscription as they can no longer get the magazine I ordered. So it took 9 (NINE) days for them to figure that out. In the course of 9 days the rate of exchange changed so my refund was $5.65 LESS than what I paid them.
So, I got to pay $5.65 for a bit of aggravation. Nicely done.
I will NOT contact them for any magazines in the future, and would definitely NOT recommend them to ANYONE.”
Hello, thank you for your feedback. I am very sorry we are dealing with such high volumes of orders and we had to wait for confirmation from our suppliers to see if they still had this magazine. As soon as we were informed we could no longer obtain we contacted you and refunded straight away. As our site only accepts payments in Sterling I am sorry that the exchange rate had changed during this time. However, this does work both ways and if the exchange rate had gone up and not down the refund would have been more. We can only refund the for amount in Sterling that was paid to us for the order. I am sorry that you have had this experience and I can confirm that this magazine is no longer listed for sale. We do sell thousands of magazines and unfortunately, sometimes we can no longer obtain due to many different reasons. We always aim to inform our customers as soon as possible. Kind Regards
