“Always a fantastic service. Easy renewal either by phone or online.
The only improvement I can suggest would be to be able to do subscriptions using direct debit”
“Does what it says on the "Label/Page"
Delivers!
(Except for Channel 57 - Smithonian Channel - No entry??)
Other than that - good value for money compared to others.”
“Would be five stars except for the fact I have asked several times for an e- mail to let me know when and were an issue is being sent out so I know where I am and when to renew And despite a promise every time that this will be the case as of yet it hasn’t happened and I am in the dark as to when to renew, perhaps each time I renew an email to say the expiry and renewal date would be most welcome And so simple to arrange , Please”
Hello, thank you for your feedback. I am sorry to hear your emails are not coming through. I have checked our system and I can see that they have been sent but have not been opened. I have resent both a dispatch email and an order confirmation. Please can I ask that you check your junk folders and if you still do not have them, please can you inform me at sarah.johnson@uniquemagazines.co.uk so I can investigate further for you. Kind Regards Sarah
“I have to keep emailing/phoning to complain that my tv guide hasn't arrived. I have to end up buying one elsewhere.
You have my correct name and address so don't know why there is a problem.
I shan't bother to resubscribe.”
Hello, thank you for your feedback. I am sorry that 2 issues have not arrived. I can confirm we have added both of these issues back onto your subscription to compensate. This magazine is posted each Tuesday 1st class and is on its way by 11am with the Royal Mail. Like you have said the name and address is correct so it should be getting to you. It should arrive atleast by the Friday's post. As soon as the Royal Mail catch up on the volume of post it should arrive each Wednesday reliably. Please do keep is informed if any other issues do not arrive. Kind Regards
“Very happy to subscribe to this magazine company for my granddaughter who gets so much enjoyment with the Friends magazine fun to learn . She is moderately Austic when Redan Co. Stopped shipping to the US I was so worried , that I could not continue to subscribe to this company when that transpired . Then I found out thru much research that Unique Magazines would shipped to the US . Thank you so much for continuing to make a very happy young lady my precious granddaughter much enjoyment with these magazines .”
“I get my favourite magazine through my door before it hits the shops. With a subscription I never miss an issue & I get it for half price. I love unique magazines. I would highly recommend them to other magazine lovers!!xx”
“I purchased Daphne's Diary as I had previously read it at a relative's home and was impressed by the full content. I have really enjoyed delving into it whilst sat in my summerhouse during social isolation. So much to do, keeps you happy for hours.”
“Unfortunately they have got my order completely wrong. I've had a to buy June and July issues on back order. I even spoke on the phone and was promised it would start with the June issue.”
Hello, Thank you for your feedback. I am sorry that you were mis-informed. This order is fulfilled by the publisher and as it is a direct debit order it can take 6 weeks to begin. As the order was placed mid may this is why both of those issues have been missed. We have taken steps to ensure only experienced members of the team are dealing with customer service queries - this has resulted in the phones been temporarily switched off and only accepting emails in the mean time. I am sorry about this and I hope you do enjoy your subscription when it does arrive. Kind Regards Sarah
“I love receiving my European magazines. My mother is an proud old German who is living in assisted care. I can't wait to send her a Bunte and Stern magazine. Thank you Unique”
