Hi Katrina! Thank you for your review. I can confirm that this was dispatched on the 21st of September. Due to this being dispatch to Australia, we do advise this can take 6-12 weeks to arrive. The current method of transit is sea freight. If this does not arrive within 10 weeks, please email me jessica.austin@uniquemagazines.co.uk and we can look into this further for you. Kind regards, Jessica.
“Re-subscribed to the Rally Magazine for my husband more than a month ago and still not received a magazine. Took my payment with order and no correspondence to let me know what’s happening. Emailed a couple of weeks ago but no reply. Very disappointed!!!!!”
Hi Robert! Thank you for your review. I can confirm that due to your phone call this week the subscription has been cancelled and will be refunded within the next 5-7 days. I am sorry for the experience you have had with us. We constantly endeavour to ensure all of our customers are kept up to date, communicated with and overly satisfied with our service. I apologise this was not the case. If you have any further feedback, please do not hesitate to contact me jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
“Wanted to still get my TV magazine during the restrictions for COVID and found UM by searching the web. Keep renewing as I get the magazine on time each week by post. Worth the extra cost as very reliable.”
Hi Caroline! Thank you for your review. I am terribly sorry to hear this has arrived damaged! I will be in contact via email to have this situation resolved! Kind regards, Jessica.
“There are so many magazines to choose from and deliveries are very prompt.
I especially like that they keep you notified of each issue delivery when you subscribe.
My go-to website for magazines!”
“Unique Magazines are a very profeesional and productive company that has always provided excellent customer service to me thorough this difficult period of time. They have always provided rapid response to my emails and inquires and I am very pleased with setting up a magazine subscription with them for my Mother.”
Hi! Thank you for your review. I can confirm that as we could not obtain this issue of Billboard you had ordered and therefore we had cancelled and refunded you. I can confirm that an email was also sent out to you confirming this on the 6th of October. I hope this helps. Kind regards, Jessica.
Posted 5 years ago
Hi Andrea! Thank you for your review. I can confirm that on the 6th of October we sent an email out to you, to let you know that we could not obtain the specific issue of Billboard that you had ordered. We had then refunded the order back to your paying account. I do apologise for any inconvenience caused. If you have any further questions or queries, please contact me jessica.austin@uniquemagazines.co.uk kind regards, Jessica.
“Always receive an email on a Wednesday to say my mag has been dispatched...but there has, on two or three occasions, been a delay in receiving it. Last weeks issue didn’t reach me until the following Monday and then I received the next one on the Thursday 🤷🏼♀️”
