“always nice to have my favourite magazine delivered, no hassle shopping and having to remember to buy it, so will carry on with the delivery after the lockdown”
“I'm so disappointed of this service
first my order was placed on Aug 15th for 2 magazines which I didn't receive them yet
second whenever I tried to contact customer service, they answered me after a week
as well as im so shocked when customer service told me that they cant track orders
am I going to receive a refund or another magazine and if how long it will take?
hope this review will be taken under consideration not like the reply of the customer service
Order Reference Number: UM1120796
this is my order number: 0345 303 6750
and this the amount I paid: Total of Order: £23.33
regards,
muna”
Hi Muna, thank you for your review. I apologise that you have not received your first issue - this was dispatched out on the 17th of August for you. As this is being dispatched to Saudi Arabia it may take between 6-12 weeks to arrive. Unfortunately we do not track our orders, but all orders are sent out via the Royal Mail, who are highly reputable. I can confirm that your next issue is the current issue and this is due for dispatch this week. I apologise that you have not had a satisfactory experience with our company and I will endeavour to do everything I can to resolve this for you. I will be in touch directly today to solve this for you and to confirm your request for a refund. Kind regards, Jessica.
Hi Carol! Thank you for your review! Please contact me - jessica.austin@uniquemagazines.co.uk and let us know how we could have received a 5 star review from you! Kind regards, Jessica.
“I recently subscribed to Loving Brocante magazine and it is a gorgeous magazine-beautiful photographs and concise, interesting stories, and talented dedicated collectors. It's exactly what I am looking for. Merci!!”
“I have been using your services for several months.
During the first 6 months there was only one occasion on which my What's on TV failed to be delivered. Unfortunately this has happened twice in recent weeks. I missed most of the rugby match on Saturday as I did not know when it was on.
I really hope the rest of my subscription will be filled as I am losing faith in your services.
John S Glendinning”
Hi John. Thank you for your review. I do apologise for all the inconvenience that you have experienced! As a sport lover myself, I am sorry that you missed the rugby match! We endeavour to ensure all our customers receive an above satisfactory experience with our service. If you do have any further problems, please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Lydia, thank you very much for your review! I apologise that you are receiving your issues late. We send these out to ensure they arrive with you before the date on the magazine, rather than the date they arrive in the shops. If you are unhappy with this service, or have any further comments, questions or queries. Please email me - jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Cathryn, thank you for your review. I do apologise for all the inconvenience caused. A member of our team will be in contact directly to have this resolved for you. Kind regards, Jessica.
