“We are self isolating and after setting up a subscription delivery with ease we can't be more pleased with the service we have received .As promised the magazines have regularly arrived and are proving to be priceless .”
“An x-pat Geordie I live in the Midlands and have taken the Northumbrian for some years. A brilliant magazine keeping me in touch with my roots and my Scouting days in Northumberland.”
“dreadful service from them all item sent wrong rude and unprofessional told me to get it touch with the magazine people direct would not use again would not recommend if there was 0 stars i would have selected that only decent thing was posted quick but shame the correct thing was not posted”
Hello, thank you for your feedback. I can confirm that we sent the correct magazine and issue number you ordered. The publisher of the magazine is responsible for the gifts that come with the magazines. We are sent the magazines as they are dispatched to our customers, we simply bag them and send them to you. We have no control over what is attached to the magazine. I provided you with where to find the information to contact the publisher who would have been able to help you further. I am very sorry that you feel this way. If this was in deed our mistake, for instance if we had sent the wrong magazine or it never arrived, we would of course have resent of refunded you. However, as is it not our mistake I cannot do that. Kind Regards, Sarah Operations Manager
“Good company. I've been with them for a couple of years and they have never let me down once. They don't overswamp me with offers etc. and for that I'm very pleased. In fact, they appear to have everything just right.”
“Brilliant that I could order one issue and the delivery under the currency circumstances was really fast!!!
Excellent and would definitely order from you guys again!!”
Hello, thanks for your feedback. I am sorry to hear that your magazine has not yet arrived. I can confirm it was posted on 30th March. There are significant delays with post to Australia. Please can I ask you to wait longer than usual for it to arrive. I have noted your order. Please also note, that your order is now currently on pause, as are many others due to the advice from the Royal Mail. Kind Regards
Hello, I am sorry you feel this way. We are doing everything we can to get the TV magazines to our customers as soon as possible. We have now changed to first class postage and they are sent each Tuesday, The Royal Mail are experiencing delays and they are working through the post as soon as they can and as quickly as they can. Kind Regards
