Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,412 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,412 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to order and the magazine arrived in time.”

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Posted 2 years ago

Hi, Thank you for your review and rating. Please let us know what we can do to obtain a 5 star rating! - Jessica.

Posted 2 years ago

“Very good service and customer care if you need to contact them”

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Posted 2 years ago

Hi there, I am so please that you are happy with our service and our customer service team try their hardest to help everyone - Is there anything we can do to get 5 stars. Thanks so much - Alex

Posted 2 years ago

“This is a great gift for my grandchildren which they can enjoy for a long time”

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Posted 2 years ago

Hi Sandra, I am so please that your grandchildren enjoyed their issues so much. Is there anything that we can do or improve on to get that 5-star? Thanks - Alex!

Posted 2 years ago

“There were several problems with my subscriptions but the staff that I contacted by email or phone were friendly, very helpful and solved the problems quickly and efficiently.”

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Posted 2 years ago

HI Marilyn, thank you for your review and rating. We are glad to hear that our team were able to help solve the problems you were experiencing! - Jessica :)

Posted 2 years ago

“Excellent books, good quality! Wish they were a bit less expensive.”

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Posted 2 years ago

Hi Cheryl, thank you for your review and rating! Your feedback is appreciated! - Jessica :)

Posted 2 years ago

“Excellent delivery and easy renewal.”

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Posted 2 years ago

Hi Vanessa, I am so please you find our service easy and satisfactory. Is there anything we can do for you to help us get to that 5-Star review? hope to hear from you. Thanks - Alex

Posted 2 years ago

“The first half year TAB was delivered on Thursday/Friday every week ,but the 2nd half of year TAB is been delivered Saterday ,Few weeks ago one issue came on Monday. The issue is in the shops on the following Thursday.”

Helpful Report

Posted 2 years ago

Hi, We send these magazines typically, every Thursday via 1st class postage. This is due to our new system in place and to save overwhelming our dis team. They work super hard and Thursday is a day in which they can ensure the magazines go out effectively, correctly and reliably. If we can, we do send them a day earlier for example this week, we could get them out Wednesday as it was manageable! They should never arrive later than the following Wednesday, just before the on-sale date of the next issue. If issues are late and you let us know, we always compensate to ensure customers get all issues paid for. I believe since the issue is sent the Thursday, it is pretty good that they arrive on Saturday but if it is ever later than the following Wednesday, please let us know! Thanks for the review and let me know if you need anything else. Thanks, Ellie :)

Posted 2 years ago

“Only once so far has the TV Magazine turned up late. Mag starts on a Saturday and it arrived on the Monday after. Apart from that occasion very pleased with the service and ease of renewing the subscription.”

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Posted 2 years ago

Hi, I am so sorry to hear it arrived late but I am happy to hear it has happened only once. We send our magazines weekly with the same service and process, with no changes. These are sent every Tuesday, 1st class and should arrive by the following Saturday just in time for the listings. If they do not, always let us know so we can apply an extension to compensate! Thanks for your comment on our positive service and informing us of how easy you found placing the renewal. That is just brilliant to hear. Thanks so much for this 4-star review and let us know if you need anything! Have a nice week. Thanks, Ellie😁

Posted 2 years ago

“Great to get the magazine however, they did take more time than expected to send out first edition”

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Posted 2 years ago

Hi, I am so happy to hear you are thrilled to get the magazine! With this being a publisher order, it can take a maximum of 4-6 weeks for it to begin. This is stated in our policy as we must allow time to send the order to them, for them to receive this, process the order and have it set up. They then often allow it to start with the next available issue, hence the slight wait. Hope this makes sense and clarifies the reason for this. Thanks so much for your understanding and the 4 stars! Kind Regards, Ellie😊

Posted 2 years ago

“Not happy with percentage of advertising in the magazine or the way in which written accounts of walks has been recently. Previous written accounts by a different writer was far better researched.”

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Posted 2 years ago

Hi, We are not the publishers of any magazines and therefore, have no control over the content printed. We are just a stockist and we get this off a supplier, to provide to our customers. I would advise going directly to them if you have any feedback but we are more than happy to hear your feedback about our services such as the delivery time, customer service and much more if the order is through us. Thanks a lot for your understanding. Kind Regards, Ellie :)

Posted 2 years ago

“Bought for grandsons and they love it”

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Posted 2 years ago

Hi Jack, thank you for your reivew. I am glad to hear your grandsons are enjoying their magazines! Please let us know via email (enquiries@uniquemagazines.co.uk) how we could achieve a 5-star rating! - Jessica :)

Posted 2 years ago

“Delivered promptly and in good condition.”

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Posted 2 years ago

Hi Graham, thank you for your review. We are glad to hear that you are enjoying the service! Please let us know how we can obtain a 5-star rating from you! - Jessica :)

Posted 2 years ago

“Reliable weekly delivery. Even during Covid a couple of times delivery delay but e mail was sent by Unique Magazines. Only negative when renewing subscription we had a double overlap of delivery for about 3 weeks which I presume I paid for.”

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Posted 2 years ago

Hi Jean, thank you for your review and a 4-star rating. We are glad that you are enjoying the subscription now, we apologies for the overlap that happened when renewing! - Jessica :)

Posted 2 years ago

“I was kept up to date on when the Lego Princess magazine was being posted and it arrived shortly after. Daughter pleased so all good :)”

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Posted 2 years ago

Hi! Thank you for your review and 4 star rating! We are glad to hear that your daughter enjoyed her subscription! Please let us know what we can do to obtain a 5 star rating! - Jessica

Posted 2 years ago

“My magazine arrived well protected and without damages.”

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Posted 2 years ago

Hi, I am so glad to hear this! We always aim for strong packaging, to ensure they arrive in good condition! If there is anything we can do to achieve the full 5 stars, please let us know so we can make these improvements. Have the best rest of your day. Thanks, Ellie😁

Posted 2 years ago

“Easy to use and very good system for all subscriptions”

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Posted 2 years ago

Hi, Thanks for this! We aim to make our system easy to use, for all subscriptions! If there is anything we can do to achieve the full 5 stars, feel free to let me know so we can ensure to make these improvements. Have a nice rest of your week. Thanks, Ellie😁

Posted 2 years ago

“I chose the wrong magazine, my fault any chance of changing it to one about river cruising?”

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Posted 2 years ago

Hi Derek, our customer service team will be in contact regarding this today. - Jessica :)

Posted 2 years ago

“very helpful staff and a very fast dispatched”

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Posted 2 years ago

Hi, thank you for your review and 4 star rating. We are glad you are enjoying our service! Please let us know what we can do to obtain a 5 star review! - Jessica :)

Posted 2 years ago

“Good to have my magazines delivered. However I have been disappointed the last few issues seem to be posted out later than it was previously.”

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Posted 2 years ago

Hi, thank you for your review and 4 star rating. We are glad that you are enjoying your subscription! However, we apologise that you are receiving the editions later! - Jessica :)

Posted 2 years ago

“Having my Bella magazine delivered to me is great, I don’t have to worry whether the shop will have a copy left and I don’t have to use the car, which is a massive bonus for me. I think the service is great, it always arrives on time.”

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Posted 2 years ago

Hi, thank you for your kind review and rating. Please let us know what we can do to deserve a 5 star rating - Jessica :)

Posted 2 years ago

Unique Magazines is rated 4.4 based on 7,412 reviews