“I have been very pleased with friendly and helpful staff but I feel that the quality of the paper has started to lack the quality I have been used to but will carry on using your service”
Hi, thank you for your review and rating. We are so glad that the service and order have been enjoyed! I apologise regarding the content/material of the product. Unfortunately we can't comment on this as we are not the publisher of the magazine. - Jessica :)
Hi, thank you for your review and rating. We appreciate your feedback and we are delighted that you have enjoyed the service you have received. Please let us know what we could do for a 5 star rating, you can email me: jessica.austin@uniquemagazines.co.uk Kind regards, Jessica
Hi, thank you for your review and rating. We are glad that you are enjoying the subscription and service. We take your feedback regarding the price on board. Kind regards, Jessica
“I love this weekly magazine subscription service much better than the digital one as I enjoy reading paper copies of take a break every week! I also appreciate the E-mail alerts about when to expect the next issue of the magazine! The only reason why I didn’t give 5 stars is because I frequently do not get the magazine promptly. However, this is because the postal service in my area has been dreadful since ComOVID arrived! I totally recommend this subscription service!”
Hi, thank you for your review and rating. We are glad that you are enjoying the subscription and service. We take your feedback on board also. Kind regards, Jessica
“All been good since I've been having my mag from this service. I've had one issue in all this time and it was resolved very quickly with the minimum of fuss.
Colin Shotter 👍”
Hi, thank you for your review and rating. We are glad that you are enjoying the subscription and service. We will be in contact regarding the competitions, Kind regards, Jessica
“Have subscribed for 2 years for a Sudoku magazine. I must admit that I got a tad worried when, after signing up for a year's subscription, the renewal came through after only 7 months. But just got a notification that the original subscription has only just ended - & my renewal will now automatically kick in. Phew! It would have been helpful, though, if this arrangement had been made clear when the renewal was requested. That's the only reason why 5* not given. Relieved & very happy overall with service & prices. Thanks!”
Hi, thank you for your review and rating! We apologise for any confusion caused! I'm glad that this has now all been sorted for you. Other than that, I am glad that you are enjoying the subscription services and the puzzle book. Kind regards, Jessica :)
Hi Roberta,
I am sorry if you are not fully pleased with our service - we do hope to do everything we can to make our customers happy. We do appreciate the 4 stars, is there anything we can do to get that last star.
- Alex!
How brilliant! Thanks for the feedback. If there is anything we can do to achieve the 5 stars, let us know so we can make some improvements. Have a nice day. Thanks, Ellie😁
That is just amazing to hear! Super happy to hear deliveries are speeding up. If there is anything we can do to achieve 5 stars, please do let us know so we can improve our services. Have a lovely day and thanks again. Kind Regards, Ellie :)
Hi, thank you for your review and rating. We are glad that you are enjoying the magazine and the service! Please let me know what we could do for a 5 star review - jessica.austin@uniquemagazines.co.uk - Jessica
Hi, thank you for your review and rating! We are glad to hear you are enjoying the magazine. Unfortunately, there is a current national delay due to the COVID pandemic, there are a lot of staff shortages due to staff being off work. I apologise the mags are not arriving to you on time. - Jessica
Hi Birgit, thank you for your 4-star review. We apologise that you found the cost of this title too expensive. We have to take into account the cost of the mag, the postage and packaging. I hope this helps! - Jessica
Hi Sharon, thank you for your review! We apologise that you could not afford the subscription once it had expired. We understand it can be costly - unfortunately, this isn't something we can change as we aren't the publishers of the mag.
I'm happy that whilst you did have your subscription you enjoyed it though! - Jessica :)
Hi John, thank you for your review. We are so glad to hear that you are enjoying the books. Please let us know what we can do to obtain a 5 star rating from you! - Jessica :)
Hi, Sorry about this system error. It is being looked into at current.
Please do consider, before you go to the end of the order process it will ask you to confirm all delivery and billing details are correct and so it is worth checking this before you checkout, to avoid this happening.
I assume the address need's changing so I have emailed you to sort this.
Thanks, Ellie😀
“My Harry Styles magazine arrived quickly and in perfect condition! The only issue was that when I placed my order the website crashed, my money was deducted from my bank but I received no confirmation/order number etc and the website kept asking me to pay again. I had to email customer service (which were lovely) to “prove” that my payment was taken and they had to “confirm” my order that way otherwise if I hadn’t reached out they wouldn’t have sent my order! This was apparently due to the high number of customers purchasing at that time which is understandable but a little inconvenient as i had to go through the hassle of “proving” that I actually placed an order t get it sent to me.”
Hi, Thanks so much for this review! So thrilled you got the magazine in perfect condition and it was a quick process.
I completely understand this inconvenience when it came to the payment. We had an unusual amount of traffic on the site, at the time of this magazine's release and we were not the only online newsagent who experienced this, as you can imagine!
We had to ask for proof as part of policies, as there was no confirmation. This was also to help us locate the order on the busy system and ensure we can provide you with the product.
I do understand though and thanks for feeding this back.
Thanks, Ellie😊
