“Renewed subscription and then realized price was 33% cheaper if I just started a new subscription for the same magazine instead of renewing. Sent an email to customer service a month ago and never received a response. Most likely will discontinue service after next subscription runs out due to what appears to be price gouging to existing customers. Best suggestion is to check new prices before renewing blindly.”
Hi, Hope you are well and thanks for the review. I have actually emailed you back regarding this. Our prices for renewals and new orders are always the same. Prices do change often but the costs always match up. You paid the correct renewal price of £149.45 going to the USA. For the cheaper cost you seen, I believe your potentially looking at UK costs as of course this delivery is lower, Since this is where we dispatch our magazines from.
I have emailed you this too, In case you'd like to discuss it further.
Hope this clears things up and apologies for any inconvenience.
Many Thanks, Ellie😊
This was selected to be the next available issue. I have contacted suppliers to find out a date for this next issue and I will contact you accordingly. Thanks for your patience and understanding! Thanks, Ellie :)
I am so thrilled too hear how happy you are with the service! This is a great review so thanks for taking the time to leave it. We look forward to you re-ordering! Thanks, Ellie😊
I am so sorry too hear this! We send magazines 1st class on a Tuesday and we expect them too arrive by the Saturday in time for the listings to begin. If magazines arrive later than this we will compensate accordingly. I am sorry but once it is with the postal services, It is hard for us to control how long it might take. I do apologise and thanks for your patience and understanding. Thanks, Ellie😊
Hi, This order was selected to start with the next available issue. Issue number 110 is due the 11th of January 2024. This would be the first issue of the 6 month subscription. Thanks for checking in and I really hope this helps. Many Thanks, Ellie😊
This is lovely too hear. I am glad we provided good service and could keep consistent communication. Burda Style is such a great magazine and I am glad you love it! Thanks for taking the time to leave your feedback. Thanks, Ellie😊
Sorry too hear this but I have gotten back to your email today to apply compensation and check through everything accordingly. Thanks so much for your patience and understanding. Thanks, Ellie😊
“Dear Lady/Sir!
Good Day!
I am basically satisfied with the activities of your company.
Sometimes I feel that the delivery time is a bit long.
I know England is no longer a member of the European Union.
So far, the magazines have always arrived in perfect condition.
What's more interesting, the postman brings it to my house once to go to the post office for me.
What does it depend on?
I haven't been able to figure it out yet.
I wish you a lot of strength for your work!!
Merry Christmas!
Best regards Sándor Somogyi-Laczik”
I am sorry delivery to Hungary is a bit longer! We send these priority air mail with the royal mail. This means magazines should arrive in no longer than 15 days as apart of our policy!
I am glad they have arrived in great condition! In regards to where they deliver it is out of our control. It can depend on the weight of the magazine or if it would fit through the post box in most cases!
Thanks for your kind words. Happy new year and thanks for being a loyal customer. Hopefully we continue to see more order's from you in 2024😊Thanks, Ellie
We dispatched the magazine the same day you made the payment so I can only apologise that delivery to France was a bit longer than anticipated. I am so glad you love the magazine though, Thanks for leaving this feedback. Many Thanks, Ellie😊
“Amazing service - I ordered Spanish Cosmopolitan for my daughter who is studying Spanish, and she loves it.
Subscription was very straightforward and delivery very quick.
Thank you!”
I am so happy too hear we can help her on her studies. I am also thrilled to hear the process was straightforward and you found the delivery speedy. This is really important to us! Thanks so much, Ellie😊
I am so glad it would have made her christmas that little bit more special! I am glad we could offer this for you. Thanks for leaving your feedback. Many Thanks, Ellie😊
