“Customer service on the phone is always polite, cheerful and professional. Magazines arrive promptly, well-packaged and protected from wet weather. A reliable brand and will use consistently in the future. Well done✅👏”
This is such a great review and truly made our day! I am glad we were able to create a good level of service for our customers especially though our telephone interactions! Customer service is so important to us so we are happy this shows in our ability to help and communicate with our amazing customers. It is also amazing to know they are packaged well to avoid damage and you find us reliable. This is just the best bit of feedback so a massive thankyou! Thanks, Ellie😊
This is great! I am glad it arrived in good timing and you felt informed. If there is anything we can do to achieve 5 stars please do let me know. Many Thanks, Ellie😊
I am so happy we could help when you needed it! It's nice to know we could provide you with your favourite magazine and you'd recommend our service to others. Thanks so much, Ellie😊
I am so glad you love the magazine and look forward to the deliveries. It's great to know we can provide you with this service. Thanks for leaving your feedback as this is really important to us. Thanks, Ellie :)
I am so sorry to hear this and as long as you let us know, We will always compensate accordingly by extending the sub! We always send the magazine 1st class on a Tuesday so it should arrive by the Saturday for the listings to begin.
I have extended the sub by an issue to compensate and I hope this helps. Please do let us know if this happens again! Thanks, Ellie😊
I am sorry that the delivery time is delayed for you. As always we are sending these 2nd class from our end, With Royal Mail as always. Any delays, Are within the postal service not from our end. If your referring to the change in frequency from it being a monthly mag to a Bi-monthly, This is not our decisions but a publisher decision. I am sorry but this was for the best interest of the publication going forward. If you need anything else please feel free to contact us accordingly. This includes if any issues are delayed in the postal services, Longer than a week getting to you! Hope this helps and apologies for any inconvenience. Thanks for leaving your feedback and I hope this helps😊Ellie!
Hi, I am so sorry to hear this! We send TV mags every Tuesday using 1st class postage and the latest we expect them to arrive by is the Saturday morning. Unfortunately, When it is in the postal services hands it is hard for us to determine an exact time for the delivery however, We will always compensate if the magazine does not arrive on the Sat in time for the listings to begin. I have searched our system using your name, Order number and email and cannot find anything on our system. If you wish for compensation on the order please do call us between 10am-3pm Mon- Fri. You can email me directly too if preferred: ellie.purvis@uniquemagazines.co.uk. Sorry for any inconvenience but from our end, We are doing everything necessary. Thanks, Ellie😊
“Unique Magazine is my "go to" to have our UK magazines delivered to our door all the way to Indonesia, Bali. We receive our copy around 30 days after the magazine was sent. We had to pay taxes but less than 1 pound. I will definitely continue ordering with them”
I am so glad we could get you your magazine fix all the way to Indonesia! I am sorry for the delay in the postal services but I am glad it arrives safely. I am sorry about the taxes as, We do add information on the label to avoid this happening! It is something which is being looked into further but I am glad it is not too much for you. Thanks for choosing to order with us, This means so much to us. Thanks, Ellie :)
“Unique Magazines always email me to tell me my favourite magazine has just been issued, and I normally receive it within 2-3 days. Always great service by phone too and the website is easy to use. Highly recommend!”
This is perfect and exactly the service we intend to provide for our customers. We are glad you get the magazines so soon and you find the telephone service with our small, Personal, customer service team so positive. Thanks for recommending us. Have a great week! Thanks, Ellie😊
“I found Unique Magazines through an internet search when looking for Metal Hammer 379. BABYMETAL covers sell out pretty fast but Unique had some stock so I ordered two. The order was dispatched within 24 hours and arrived another day later.
Might be nice to combine some postage to reduce costs of multiple items, maybe?
All good, quick turnaround and undamaged items. Thanks.”
This is such a fab review! It sounds like your experience ran smooth which is exactly what we intend for our customers. Thanks for your suggestion too! Amazing review and enjoy these very special issues of Metal Hammer! Many Thanks, Ellie😊
