UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This felt very efficient.”

Helpful Report

Posted 4 years ago

“I had a few questions about the trade-in process and what my phone might be worth, so I contacted customer service, and Ryan explained how to fill out their form on the website, and offered to adjust the offer for my phone after they received it (the offer was also higher than any others I had gotten from other trade-in service). He answered a few more of my questions in follow up emails, and then he followed through on the offer after they received the phone. Having the same customer service rep follow through the whole process, helpfully explaining everything without me having to explain the situation over and over, was fantastic. The whole process was easy and fast, and I felt very comfortable sending away my phone with their guarantee of sending it back for free if I didn’t like their offer, and their unboxing video after they received it was very nice as well. All around It was a great experience, amazing customer service, great quality service handling the phone, and I got the best offer on my phone as well. I wish customer service was like this for every business I interact with.”

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Posted 4 years ago

“Didn’t send iPhone charger but phone has been great and customer service exceptional!”

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Posted 4 years ago

“Very fast and great communication from start to finish”

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Posted 4 years ago

“They were true their word. I received my payment before the end date. They were always available to answer my concerns and communications is key. Very pleased!”

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Posted 4 years ago

“Amazing service- I sent my old phone in on a Friday and got my eCheck on the following Tuesday! So surprised at how fast it was!”

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Posted 4 years ago

“Very easy and straightforward. A great experience.”

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Posted 4 years ago

“This experience was fantastic. From the pricing to the video of my phone’s arrival to the check in the amount and on time. My experience could not have been better.”

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Posted 4 years ago

“Very easy, was shocked by the unboxing video when my item was received. Very nice and thorough. Payment was a bit slow but still good”

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Posted 4 years ago

“Got a great phone at a great price, exactly as described, fast delivery. Very satisfied customer. Thank you!”

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Posted 4 years ago

“Great delivery, excellent description of the phone. Wonderful phone, I love it. Phone was in better condition than described. Would strongly recommend buying from them. Good company.”

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Posted 4 years ago

“Received my phone pretty quickly. It works so... great.”

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Posted 4 years ago

“I was nervous about buying a used phone online but decided to take the risk and I’m so glad I did. I’ve had the phone for one month now and it works perfectly.”

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Posted 4 years ago

“Phone arrived quickly, and in great condition as described. Great way to save money while saving another phone from the landfill. Thank you!”

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Posted 4 years ago

“This was a very pleasant, effortless and smooth purchase. My sister loves her “new old” iPhone 6plus. I’ve already referred UpTrade to a couple of friends. Great company and customer service. Thanks!!”

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Posted 4 years ago

“Very fast shipping, easy to use website, and phone was better than described. I bought an iphone 8 for my daughter n she loves it.”

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Posted 4 years ago

“This is a great company if you are in the market for a used phone. They thoroughly check out every phone they sell to make sure they are are in good working order. They rate their phones ranging from pristine to good condition so you know exactly what you are getting. I ordered an iPhone 8 Plus and I'm very happy with my purchase. Highly recommended!”

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Posted 4 years ago

“Great experience meets all expectations would recommend and buy again”

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Posted 4 years ago

“You got what you purchased. It was fast delivery. Great comfy to work with with a 30-day return guarantee.”

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Posted 4 years ago

“UpTrade provides some of the best customer service (for selling my Iphone) I have ever seen. From the free USPS shipping label they provide, the video of the un boxing, the service is GREAT. They also give you top value the resell. The process does take some time, but with the constant contact, you know you are not being ignored. I would take quality/price over speed.”

Helpful Report

Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews