UpTrade Reviews

Name: UpTrade
Address: 550 S Watters Rd, Suite 276, Allen, TX
Rating: 4.53

4.5 Rating 952 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

Metrics

Info

4.5

Based on 952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

Sydney Zeno

UpTrade 5 star review on 5th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process was straight forward and easy. In about a week they accepted the device and paid out.”

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Posted 4 years ago

“I have been using these services for a little bit now and have nothing but great experiences with uptrade it I will continue to do business and recommend them to all I come in contact with great company”

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Posted 4 years ago

“Excellent and professional service. They bought my iPhone 8 from me and kept me posted on the progress. They sent a link to a video showing the unpacking of my phone when they received it, and about two weeks later, my payment was in my PayPal account. Any questions were answered quickly via email.”

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Posted 4 years ago

“Could not be easier. they walk you through every step. I particularly like the unpacking video they send you so it proves that the condition it was in when you sent it is how they received it. They communicate the entire time and they pay promptly with a digital check. I would highly recommend and I will definitely use again!”

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Posted 4 years ago

“UpTrade offered the highest offer to buy my iPhone 8. They kept me informed via texts and emails through every step of the process. I really liked the video showing them removing my phone from the shipping box and checking that it turned on. They even emailed me to say that the phone was in the condition I stated it was and reiterated the amount I would be paid for it. I opted to receive a check through email and got that check within two weeks of being receiving the email about payment. This was the first time I had ever sold a phone. Great experience and I highly recommend them.”

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Posted 4 years ago

“As expected.....flawless Love my phone!!!!”

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Posted 4 years ago

“Good service, quick, and the phone works great! I'd buy from UpTrade again.”

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Posted 4 years ago

“I just purchased a Galaxy s10 phone, pristine condition, arrived quickly and in great shape, however the phone had network connection issues, contacted Customer Support. I have to say Ryan was amazing! He was extremely helpful with troubleshooting the device, his response time and support went above and beyond normal. I highly recommend UpTrade based on the Support System they have in place to assist customers, oh and they also have some incredible phones for sale at great prices as well!”

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Posted 4 years ago

Hi Joan, Thank you for providing some feedback on your experience! Due to the recent merger between Sprint and T-Mobile, T-Mobile has been picking and choosing which devices they will allow to work on the combined network, unlocked models included. This issue has recently become known to us, but we assure you that we will make sure we find you a device that will be compatible with your carrier. Please check your email for a new response from one of our supervisors! :)

Posted 4 years ago

“Very quick and easy service”

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Posted 4 years ago

“I found this site after returning a defective phone from a different site and having a poor experience with them. I wish I had found UpTrade the first time around. The transaction was smooth and the phone arrived as described. I plan to use the site again in the future.”

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Posted 4 years ago

“I was pleasantly surprised at how convenient and efficient this whole process of selling my wifes phone was. At first I was a bit skeptical but after dealing with them, I would definitely recommend.”

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Posted 4 years ago

“This is a great solution for what to do with your old phone.”

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Posted 4 years ago

“Loved dealing with Up Trade! Easy, quick, and honest. Highly recommend!”

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Posted 4 years ago

“My initial order was for an IPhone but when I received it it had some technical issues. Thankfully I reached out to their customer service team, Ryan was awesome got me a replacement phone sent to me ASAP and the refund process was pretty painless. Will definitely purchase from here again, thanks again Ryan!”

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Posted 4 years ago

“very good, Fast and easy shipping. would use again. Love my note 9.”

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Posted 4 years ago

“Exceptional products, exceptional customer service! Wouldn’t shop anywhere else!! Thank you!!”

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Posted 4 years ago

“Wonderful customer service”

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Posted 4 years ago

“Wonderful product for a great price!”

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Posted 4 years ago

“A great experience and I’m very pleased with the iPhone 7 we got my son. I won’t buy new again. Great customer service as well.”

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Posted 4 years ago

“Everything went smoothly and just as promised.”

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Posted 4 years ago

UpTrade is rated 4.5 based on 952 reviews