“UpTrade employee NickolasLopez is great very helpful. I had a problem with phone I purchased. He was very helpful and Everytime I emailed him he was very promptly on emailing me back. They gave me a refund and I purchased another phone. I'm waiting on it now. I'm not t worried about this purchase or any other her purchase from them. Because I know if there is a problem it will be worked out and all will be great!! Thank you Mr. Lopez you are the reason I will shop with UpTrade again!!”
“I have been using these services for a little bit now and have nothing but great experiences with uptrade it I will continue to do business and recommend them to all I come in contact with great company”
“Excellent and professional service. They bought my iPhone 8 from me and kept me posted on the progress. They sent a link to a video showing the unpacking of my phone when they received it, and about two weeks later, my payment was in my PayPal account. Any questions were answered quickly via email.”
“Could not be easier. they walk you through every step. I particularly like the unpacking video they send you so it proves that the condition it was in when you sent it is how they received it. They communicate the entire time and they pay promptly with a digital check. I would highly recommend and I will definitely use again!”
“UpTrade offered the highest offer to buy my iPhone 8. They kept me informed via texts and emails through every step of the process. I really liked the video showing them removing my phone from the shipping box and checking that it turned on. They even emailed me to say that the phone was in the condition I stated it was and reiterated the amount I would be paid for it. I opted to receive a check through email and got that check within two weeks of being receiving the email about payment. This was the first time I had ever sold a phone. Great experience and I highly recommend them.”
“I just purchased a Galaxy s10 phone, pristine condition, arrived quickly and in great shape, however the phone had network connection issues, contacted Customer Support. I have to say Ryan was amazing! He was extremely helpful with troubleshooting the device, his response time and support went above and beyond normal. I highly recommend UpTrade based on the Support System they have in place to assist customers, oh and they also have some incredible phones for sale at great prices as well!”
Hi Joan,
Thank you for providing some feedback on your experience! Due to the recent merger between Sprint and T-Mobile, T-Mobile has been picking and choosing which devices they will allow to work on the combined network, unlocked models included. This issue has recently become known to us, but we assure you that we will make sure we find you a device that will be compatible with your carrier. Please check your email for a new response from one of our supervisors! :)
“I found this site after returning a defective phone from a different site and having a poor experience with them. I wish I had found UpTrade the first time around. The transaction was smooth and the phone arrived as described. I plan to use the site again in the future.”
“I was pleasantly surprised at how convenient and efficient this whole process of selling my wifes phone was. At first I was a bit skeptical but after dealing with them, I would definitely recommend.”
“My initial order was for an IPhone but when I received it it had some technical issues. Thankfully I reached out to their customer service team, Ryan was awesome got me a replacement phone sent to me ASAP and the refund process was pretty painless. Will definitely purchase from here again, thanks again Ryan!”
