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Urban Road Reviews

4.8 Rating 548 Reviews

95 %

of reviewers recommend Urban Road

Company Reviews

Product Reviews

4.8

Based on 548 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 25th April 2024

Urban Road 5 star review on 25th April 2024

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Urban Road 5 star review on 5th April 2024

Urban Road 5 star review on 10th March 2024

Urban Road 5 star review on 19th February 2024

Urban Road 5 star review on 9th February 2024

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery, beautiful cushions…cannot fault except the size of the box 📦 twice as big as what it needed to be , otherwise perfect transaction, thank you”

Posted 1 year ago

“Excellent Service”

Posted 1 year ago

“Urban Road are always excellent to deal with. Great product, service and prompt with their delivery. I would always try and use their products as a first choice.”

Posted 1 year ago

“Shipping was fast - loved that. I like how you show the prints in several ways on your site.”

Posted 1 year ago

“Loved my first purchase but the second didn’t got so well I purchased the sofas for my business and needed 2 - waited for the second one to be in stock, then waited for it to arrive only to be told it was mistakenly sold to me and received a refund . so now I will have 2 completely different pieces of furniture for my business - not ideal.”

Posted 1 year ago

“Wonderful customer service. My recent cushion purchase had a couple of faults. When I contacted Urban Road they were very helpful and organised a replacement that arrived so quickly. I definately wouldn't hesitate to shop with them again.”

Posted 1 year ago

Hi Lisa, Thank you so much for your feedback, it was my pleasure to assist and so glad we could get it sorted for you! -Joanne, UR Team.

Posted 1 year ago

“I only bought a sample but now very excited to buy my wallpaper. Any interaction I have had has been super professional”

Posted 1 year ago

Hi Sarah, Thank you so much for the feedback, we can't wait for you to have your wallpaper up so you can see its full beauty! -Joanne, UR Team.

Posted 1 year ago

“Customer service (Joanne Troy) was exceptional, and helpful beyond anything I have experienced.”

Posted 1 year ago

Thank you so much it is my pleasure, always happy to help!! -Joanne, UR Team.

Posted 1 year ago

“Beautiful products, excellent service and speedy delivery Highly recommended.”

Posted 1 year ago

Hi Kristin, Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 1 year ago

“BEAUTIFUL Artwork that gives my space a sophisticated and vibrant feel.”

Posted 1 year ago

Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 1 year ago

“So after 3.5 months of the promised delivery date, finally I got informed that the product is here. It’s been two and half weeks since I have been informed by the manager that my product was with the delivery company. Still no sign or tracking number. When I rang today, I was informed that there are issues. What a load of lies. I will never get my product. I will have to cope my loss.”

Posted 1 year ago

“Really beautiful artwork, delivered with care 🙏”

Posted 1 year ago

Hi Megan, Thank you so much for your feedback, we appreciate it! -Joanne, UR Team.

Posted 1 year ago

“Originally rated 1 out of 5, but this was a mistaken review meant for another company! Was very happy with the timeliness and quality of my Urban Road product.”

Posted 1 year ago

Hi There, Thank you for taking the time to provide your feedback, I am very sorry to hear that you have not received your purchase. Upon checking the tracking information linked to your order number, this was scanned as delivered on May 10th at 2:30 pm therefore we would not have identified that there was an issue with the delivery. I have also had a look in our system and all of your purchase confirmation emails and tracking updates are marked as sent, perhaps these have filtered through to your junk inbox by mistake? My apologies that no one has been in contact with an update, I am not sure who you spoke with- I will follow up with the team here regarding this. Please feel free to contact me directly info@urbanroad.com.au or during business hours on 07 4229 0862, I would be happy to assist you in investigating this further. Hope to hear from you soon - Joanne, UR Customer Service.

Posted 1 year ago

Thank you so much for updating your review and for clarifying the situation, we appreciate it so much and we are so glad to hear that you are happy! -Joanne, UR Team.

Posted 1 year ago

“Great quality. As is on website”

Posted 1 year ago

Thank you so much for letting us know! -Joanne, UR Team.

Posted 1 year ago

“Love their products”

Posted 1 year ago

Thank you so much Gina :)

Posted 1 year ago

“great service”

Posted 1 year ago

Thank you Kate!!

Posted 1 year ago

“I'm absolutely thrilled with the abstract picture I purchased from Urban Road. It's beautiful and it was delivered really quickly, wrapped perfectly and the courier delivered it straight to my back door which was very thoughtful. Will definitely purchase again. Thank you.”

Posted 1 year ago

Thank you so much Vicki, we are glad to hear that you are happy with the service and products! We look forward to assisting you again in the future. -Joanne, UR Team.

Posted 1 year ago

“Very good quality and quick delivery”

Posted 1 year ago

Thanks so much Julie!

Posted 1 year ago

“Beautiful artwork and wonderful service.”

Posted 1 year ago

Thanks so much for the feedback Carla! -Joanne, UR Team.

Posted 1 year ago

“Had what I wanted and delivered it without issue or problem”

Posted 1 year ago

That is wonderful news, so glad we could help. Thanks for the review! -Joanne, UR Team.

Posted 1 year ago

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Urban Road is rated 4.8 based on 548 reviews