Urban Road Reviews

Name: Urban Road
Address: 14 Palings Court, Nerang, Queensland
Rating: 4.77

4.8 Rating 638 Reviews

94 %

of reviewers recommend Urban Road

4.8

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Urban Road:

At Urban Road, we don’t just sell unique artwork and home decor. We connect with people to help them create spaces that best reflect their unique and amazing personalities. Think of us as your personal art consultants.

You get more than exclusive premium art and home decor - you also get fast and friendly service from fellow art lovers who only want the best for you and your space.

Our prompt and friendly customer care superstars are standing by to handle any request you may have at any point during and after your art buying experience. Shoot us an email, chat with us, or give us a call - we’re always happy to speak with you.

So, welcome to Urban Road. Check out our incredible collection of unique artwork and wall art prints, create your space with our free easy-to-use mobile app, and feel free to get in touch with us any time!

Visit Website

Email:

info@urbanroad.com.au

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Urban Road 5 star review on 28th June 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh, I loved my artwork!”

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Posted 2 years ago

Thank you so much Brenda for your 5-star rating of Urban Road! I'm so glad you loved your artwork! I really appreciate your loyalty as a returning customer - thank you for your continued support!

Posted 2 years ago

“I emailed, Atari my the product had paint peeling. I received an email stating they would contact me with a solution. Yet to be contacted..”

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Posted 2 years ago

Hi Bridget, Thank you so much for your feedback. I can see we reached out to you on the 8th of June with a solution. I recommend checking your spam folder incase it has gone in there. We have gone ahead and re sent it to you and hopefully we can rectify the issue for you promptly.

Posted 2 years ago

“Love the products purchased but disappointed if you put must sign for the package the courier still leaves the items at the door even if you’re not home”

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Posted 2 years ago

Hi Jacqueline, Thank you for your feedback and we are so happy to hear you love your new purchase.

Posted 2 years ago

“The frame and print was beautiful, no issues with delivery. The reason for middle ground rating was for the full RRP I would have expected a glass frame, not plastic. For this reason I returned the product to Myer for full refund.”

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Posted 2 years ago

“From my first phone enquire re the art piece I wanted to purchase to the delivery of my lovely piece was 10/10. Jenni Tathra”

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Posted 2 years ago

Hi Jenni Rose, Thank you for your feedback. We are so happy to hear of this.

Posted 2 years ago

“Excellent customer service. They were able to customise the artwork to a much larger size and ensure the quality of the print was retained. Really helpful friendly and fast delivery.”

Urban Road 5 star review on 13th June 2023

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Posted 2 years ago

Hi Veronica, Thank you for your lovely feedback! We are so happy to hear we could customise this for you to suit your space. It looks incredible!

Posted 2 years ago

“Very happy with the pieces we ordered.”

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Posted 2 years ago

Thank you very much for your 5 star review of Urban Road, Charlotte! We really appreciate your loyalty, and we're so glad to hear that you were very happy with the pieces you ordered. It's customers like you that make Urban Road so successful.

Posted 2 years ago

“The light we received was completely different to what was on the website. Whilst offered a partial refund, it was very disappointing”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We are sorry to hear about the disappointment with the light you received being different to what was advertised on the website. We truly appreciate constructive feedback as it helps us to improve our product and service.

Posted 2 years ago

“Love my cushion, it’s a fabulous product. The service fantastic and delivery quick. I have no problem recommending this company. 💕”

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Posted 2 years ago

Thank you for your feedback Pamela, We are glad to hear you are happy!

Posted 2 years ago

“Great products and customer service! Thank you”

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Posted 2 years ago

Thank you for your kind feedback!

Posted 2 years ago

“Very happy with purchases. Would buy again..”

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Posted 2 years ago

Hi Margaret, Thank you so much for your feedback!

Posted 2 years ago

“Love my art! And great service 👍🏻”

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Posted 2 years ago

“great customer service”

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Posted 2 years ago

“I had a tough time choosing a print because there are so many stunning ones on the website but I am happy to say I am 100% happy with my choice. The quality and colours are amazing!”

Urban Road 5 star review on 22nd May 2023

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Posted 2 years ago

Hi Yvette, We are so happy to hear this! thank you so much for your feedback.

Posted 2 years ago

“Love our canvas art. Fast delivery”

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Posted 2 years ago

Hi Roulla, Thank you for your feedback! That is great to hear :)

Posted 2 years ago

“The joining work on the framework was a little scuffed and I had to touch them up with a black pen.”

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Posted 2 years ago

“Great quality products.”

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Posted 2 years ago

Hi There, Thank you so much for you kind feedback!

Posted 2 years ago

“Amazing quality I have purchased 4 prints now from you and very happy 😊”

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Posted 2 years ago

HI Daniella, We are so happy to hear this! Thank you for your kind feedback

Posted 2 years ago

“Great communication, quick timely and easy delivery. Awesome unique products for that something special.”

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Posted 2 years ago

Hi Jemma, Thank you for your feedback! So glad to hear you are happy with your new purchase!

Posted 2 years ago

“Quick service”

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Posted 2 years ago

Hi Zina, We are glad to hear! Thank you!

Posted 2 years ago

Urban Road is rated 4.8 based on 638 reviews