USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I ordered my 2 tracksuits for holiday 7 days ago with next day delivery at a cost..!! Yes you guessed it they have still yet to arrive and I go away tomorrow. I've had no conversation with anyone from USC/hermes just email/live chat and all they have given me is a time frame of 48hr 3 working days etc...my order is still on its way to courier since the 3rd Dec. unacceptable!!! I have now had to go out and spend more money on another tracksuit to travel in as the 2 I've ordered are still yet to be found No one has any idea where they are yet I'm out of pocket massively with nothing to show for my hard work !!! If anyone is reading this from customer service which I very much doubt it my order number is USC40000052488237 if you could maybe try an do your job so I might have my order before Christmas or maybe a refund !!?? FUMING IS AN UNDERSTATEMENT 😤😤😤😤”

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Posted 7 years ago

“Highly unsatisfied. Payed a lot extra for next day delivery for it to come over a week late. All they did was refund the extra money for the Next Day Delivery. Absolute joke”

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Posted 7 years ago

“I just recently started shopping and i'm more than happy with the service”

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Posted 7 years ago

“Order came on time really pleased with jeans I bought”

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Posted 7 years ago

“I used a student discount code for 10% discount but it only applied to one of the items in my basket. Tried contacting customer services but nobody ever answered the phone. Sent an email to try to get the discount applied post purchase but nobody ever responded to me. Terrible service”

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Posted 7 years ago

“Loved the Jacket I bought at a great price with fast delivery. Unfortunately the jacket had been rolled into a ball and shoved into a small bag which meant it arrived full of creases which I'm still trying to get out. Looks like a trip to the dry cleaners before I can wear it!!”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“Terrible service. Long delivery especially to a shop! Shocking that I have to return at my own expense and that staff couldn’t tell me if I’d receive a full refund or not. Puts me off ordering from ISC in future!!”

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Posted 7 years ago

“Really looking good all products..tks”

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Posted 7 years ago

“Very happy with the service and how quick they are”

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Posted 7 years ago

“Dissapointed with this order. Initially after placing the order I had only one email confirmation of the order being placed, however a week later still not heard anything when my order was going to be delivered, decided to call customer service, where no apology was made but a reply came stating that it’s a busy period and it could take up to 10 working days for my order!!!....long story short, I received my order after 3 weeks!!!”

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Posted 7 years ago

“Order was without issue. Arrived promptly and although this is a Christmas present, the package is as expected. Would order from them again.”

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Posted 7 years ago

“good service and fast delivery as always, I do think customers should get vouchers now and then. with 5% off or something”

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Posted 7 years ago

“Ordering was straight forward and delivery was quick and the whole process was simple and we'll informed.A very happy customer.”

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Posted 7 years ago

“My order arrived quickly but the packaging was partially open and there was no paperwork included - no delivery note/invoice or information on how to return the goods if they were not suitable. I emailed USC to query this but did not get a reply.”

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Posted 7 years ago

“Jeans came with the security tap on jeans,had to go to sports direct in the fort to have it removed.very inconvenient and more expense and time,can you recompense please.”

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Posted 7 years ago

“Delivery was quick and well tracked. Pickup was at Asda who were appaling and had a whinge at us for not picking up inside despite the instructions telling you to click and collect outside.”

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Posted 7 years ago

“Very slow in replying and slow in dispatching out order.”

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Posted 7 years ago

“everytime I order from usc there give me 1st class service thanks”

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Posted 7 years ago

“I won’t be ordering from usc again only reason being is the returns process is not good!! i didn’t even get an advice note in my order, i had to print my own returns label and pay return postage. Not happy with that at all!”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,512 reviews