USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy with the whole USC experience, ordered the Sunday morning and didn't receive my order for 8 days! After paying £5 for delivery and spending over £60 on goods I at least expected to receive it much sooner, no offer of a gift voucher or anything as an apology or anything”

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Posted 7 years ago

“Service was good, delivery within 3 days.”

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Posted 7 years ago

“Always great customer service”

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Posted 7 years ago

“the products and delivery times were great, lots of choice and good prices”

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Posted 7 years ago

“Clothes great, delivery driver great . The fact I ordered a M and the coat was a XL, then had to pay for a return due to your carelessness, feels like a insulting joke.”

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Posted 7 years ago

“Products are fantastic. Great quality. However I feel postage could be a bit cheaper. I pay less than that for other things which arrive much faster. Other than that no problems”

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Posted 7 years ago

“Great company with great deals. I’m only giving 3 stars due to their delivery process. No free delivery option regardless of what you spend. You even need to pay for click and collect orders.”

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Posted 7 years ago

“Item received was wrong colour due to incorrect product information on website. Emailed customer service but have had no reply. I won't be returning it at my cost when it is a problem with the USC website. I see USC is part of Sports Direct so will now be boycotting this site as well due to their returns policy.”

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Posted 7 years ago

“My parcel never arrived although it's shown as being delivered. When contacted USC support team they didn't investigate and kept repeating that it was delivered. Failed to provide any proof of it. No parcel or refund so far, won't be shopping again.”

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Posted 7 years ago

“I tried to use my £20 e voucher I received from previous purchase. This was not allowed to be used as advised no value on it. I emailed USC Monday 03/12/2018, I got general response of we will reply within 1-3 days. Now this time has passed this has not been dealt with and I have had to pay in full for this product. This is extremely disappointing, I use USC regularly to purchase online and i store and I have been let down. I still want an answer to my voucher as it has not been used and want to use it to purchase goods.”

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Posted 7 years ago

“Nice clothing for a very good price and nearly only good quality stuff👍🏻 But I hate the expensive shipping costs and the shipping duration...👎🏻 And I liked the old website more, it was easier with the filters, and I think the filter options on the homepage should get reworked in general... Better size and fitting details for trousers is needed!”

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Posted 7 years ago

“Staff very helpful and friendly nothing was a problem only thing i have a issue with is you do not get a refund its credit note or exchange 👎🏼”

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Posted 7 years ago

“I really liked the item l have bought, it has fitted me very nicely & l will be doing more shopping very soon.”

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Posted 7 years ago

“Excellent service..Many thanks”

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Posted 7 years ago

“Yet again they take your money before knowing if they have your item in stock. 2nd time ordering, 2nd time its happened. Took over a week to be delivered to a store. Over 5 days befor they even told me they was out of stock. I would not use this online service again. And highly recomend you dont.”

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Posted 7 years ago

“Order took ages to be processed an delivered”

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Posted 7 years ago

“Large selection of very good products and Quick postage.”

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Posted 7 years ago

“I love this site I have 2 teenage children and I always find everything I want here online”

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Posted 7 years ago

“many of the cheap products (e.g. t-shirts) seem to be cheap for a reason (old, not the best quality due to time being in the warehouse etc). Those reasons have to be said, and not just selling those products under the 'Sales' branding.”

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Posted 7 years ago

“Products were not wrapped properly when they arrived. They were just stuffed into the delivery bag and it took over a week for my parcel to be delivered!”

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Posted 7 years ago

USC is rated 3.6 based on 37,512 reviews