USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've e-mailed customer services twice as I was sent the wrong size t-shirt by yourselves. I don't see why I should pay for return postage when it wasn't my fault.”

Helpful Report

Posted 9 years ago

“Clothing arrived on time however each item was not packed well with bags ripped and oversized and not presented well at all. I ordered a large amount of items and due to ill fit of garments I had to send a lot back, including shoes. I had to pay for return delivery which cost me £14 and initial delivery of £4.99. This is a lot to pay for clothes that I was disappointed with. Sizing was very in consistent”

Helpful Report

Posted 9 years ago

“Found it very strange that when I went to usc store that the prices were much more than online and store wouldn't price match? Ended up trying cloths on then driving home to order online and pay for postage and still worked out cheaper”

Helpful Report

Posted 9 years ago

“The customer service representative carol who I emailed was great. But the lady whom I dealt with in store was very arrogant and rude.she didn't give her name.nt happy with the store girl”

Helpful Report

Posted 9 years ago

“The delivery charge has put me off buying again. I can't currently go out of the house and love USC clothing but the delivery is the same price as another item of clothing on the site! The majority of shops now offer free collection if not complete free delivery but it appears that USC don't which is a big turn off for me. You even have to pay £5 to collect it yourself!!! Clothes are great so the delivery lets the whole experience down. I won't be buying again until the delivery charge is reduced.”

Helpful Report

Posted 9 years ago

“I ordered some trainers and paid for next day delivery so I would have them for my holiday, only for them to be delayed by 24 hours and I didn't get them in time before I went, customer services were good/fast at getting back to me and giving a refund, but still the whole thing was anniying not to have my trainers for my holiday”

Helpful Report

Posted 9 years ago

“I paid over £45 for the Havanas from memory and they arrived with a £17 sale sticker on. Felt a bit duped .”

Helpful Report

Posted 9 years ago

“I went to 2 different stores to try and get some pumas in a 5 for my girlfriend, both were out of stock and told me to come back as the stock got replenished regularly. Went back to each store a further 2 times and they never got stock back in but was told I could order online, problem there was the £5 delivery added on top of my item, was told I could save money by using the app as it was offering a 20% discount on all purchases made through it. Tried that numerous times but app kept crashing and shutting down. Eventually just ordered online. Happy with price and product to be honest just a right nuisance getting it.”

Helpful Report

Posted 9 years ago

“I ordered some aftershave and it came damage and I'm not happy about this and usc hasn't done nothing about it . Very bad service .”

Helpful Report

Posted 9 years ago

“Delay in delivery- I didn't receive any updates on the delivery and therefore had to chase where my shopping was and when it was being delivered. Had to contact both USC and Sports Direct (Collection address)”

Helpful Report

Posted 9 years ago

“product description was totally wrong. It was advertised as a 100% cotton material and it was 100% polyester”

Helpful Report

Posted 9 years ago

“You send worry trainers”

Helpful Report

Posted 9 years ago

“WORST DELIVERY COURIER EVER! Yodel is the company USC use and they are the worst, my shipment was delayed by 4 days! Way past the day I needed them for. Will never shop online with USC again.”

Helpful Report

Posted 9 years ago

“The item sent was damaged and broken. The paperwork was crumpled up. In total, a very sorry state. Only plus point was customer service was helpful.”

Helpful Report

Posted 9 years ago

“Ordered myself and my daughter some converse pumps mine were fine delivery time fine... however my daughters converse were filthy, all the laces were dirty and looked like they had been rubbed around the warehouse floor!”

Helpful Report

Posted 9 years ago

“I ordered my shoes almost two weeks ago I feel it's unexcetable to take this long this day and age and when I'm getting them delivered to store too, and when I had no other option to order online because the store never has many sizes!!”

Helpful Report

Posted 9 years ago

“My order never came on time , I paid for a next day delivery service which I never got. Parcel was lost in the depot no information was given until about four days later”

Helpful Report

Posted 9 years ago

“Decent enough gear, but a white t shirt I ordered had a black dirt scuff on it, by time I've messed about with postage not worth sending back, I've washed it and it's come out so no harm done, just a bit disappointed”

Helpful Report

Posted 9 years ago

“I tried at least 10 pairs of trainers but none in my size, size 10. I had to order online got it delivered in store but had to pay £4.99 for that previlge.”

Helpful Report

Posted 9 years ago

“paid for next day delivery heard absolutely nothing”

Helpful Report

Posted 9 years ago

USC is rated 3.6 based on 37,501 reviews