USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I went to pick up my parcel they couldn't locate it. Also twice I have received the £5 off voucher and both times it hasnt worked in store. The staff said the vouchers are showing up as already used. :-(”

Helpful Report

Posted 8 years ago

“Excessive elivery charges even when buying multiple items and spending a considerable amount of money. Also returns are not free..... There should be free postage/courier service to return faulty/unwanted items. At the very least customers should be reimbursed for postage costs.”

Helpful Report

Posted 8 years ago

“Ive paid for my items and still haven't received them, I got a poxy email saying you were going to chase it with the delivery company, that was on Monday, i've heard nothing since.”

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Posted 8 years ago

“I paid for next day delivery and didn't get it until 3 days later. Very poor.”

Helpful Report

Posted 8 years ago

“The products I bought were poor quality with obviously highly inflated original prices. To charge for delivery yet not offer free return delivery is behind with the times. These are two unacceptable points, which means that unfortunately I will not be shopping here again.”

Helpful Report

Posted 8 years ago

“I ordered some clothes on a Wednesday night after 6pm and specifically requested next day delivery as I knew I misse the deadline for Thursday and knew this meant I would receive my order on Friday. For some reason it took over 24 hours to process my order which then meant my delivery would be Saturday. I then had to try and contact Usc which I found rather difficult through their website. I was then told after my complaint that my delivery cost would be changed to standard which I wasn't happy about as i specifically wanted these items next day delivery, i feel I shouldn't of been charged at all as i had to change my plans from Friday to Saturday because of this! I normally enjoy and love shopping with Usc but this experience has changed my mind slightly!”

Helpful Report

Posted 8 years ago

“I ordered next day delivery at 2pm and it took 2 days to arrive. Apart from that everything was fine”

Helpful Report

Posted 8 years ago

“One top too big Another jacket was supposed to be XL but was tiny and had only a handwritten label to say XL”

Helpful Report

Posted 8 years ago

“Order arrived quickly but wrong garments sent so obviously the order was not checked”

Helpful Report

Posted 8 years ago

“Delivery was poor there was a delay with the courier...but the products were good”

Helpful Report

Posted 8 years ago

“For non EU customer USC/Sportsdirect use the gross rate as net rate. For EU customer £20 shoes cost £20 incl. UK VAT. For non EU the shoes cost £20 too, but excl. UK VAT. Years ago USC/Sportsdirect did refund the UK VAT. But today .... :( Customer service said: "Please be advised that we have not charged you VAT for this order." Shure, but you increase the price 20% compraed to the EU price :( The correct calculation of the £20 shoes is: £20 / 1.20 = £16.65 (VAT = 20%) An other thing: What is the difference between normal and express delivery? Both were sent by DHL Economy Select International. The is absolut no difference apart the price.”

Helpful Report

Posted 8 years ago

“Sent the wrong size of jeans took them back to a store would only exchange or credit note so then had to swap for somthing else, wasn't happy at all, 1 member of staff said I would get my m”

Helpful Report

Posted 8 years ago

“"still waiting" think it's terrible that your sending out a review before i have the things i've ordered which by the way have taken more the 7 days to leave your warehouse to get delivered to one of your stores”

Helpful Report

Posted 8 years ago

“The bag I ordered arrived with dirty marks on it - not acceptable so was returned. Very disappointed as it was for a gift.”

Helpful Report

Posted 8 years ago

“Tshirt not in original Henri Lloyd packaging just thrown in the bag not even folded Had to check it had not been worn previously”

Helpful Report

Posted 8 years ago

“Quality of shirt was not as accepted”

Helpful Report

Posted 8 years ago

“Hi, I had a bad experience with the Sport Direct team members. Unfortunately my shirt was to small and I wanted to exchange it but instead of that they given me a refund voucher to use it in store. That voucher got wet and I could't read the numbers (on the end I've lost it)so I went to the store to ask if they could reprint it or what could I do with that? Instead of any help I've had a rude comment that "loosing the voucher is the same as loosing money and its nothing they can do". Minute after I've calld the customer service and they give me the voucher code straight away. I don't know whats going on with the Sport D but whenever I'm in there they never able to help or its taking hours to find correct shoes etc. bit disappointed:(”

Helpful Report

Posted 8 years ago

“First of all I tried to click and collect could not do that because I live in Northern Ireland so we don't get the £5 voucher which is not fair then when the stuff arrived the front of the xl T shirt was all dirty on the front of it where you opened the bag to put your labels on overall very disappointed and I buy a lot of clothes in your shops many thanks GARETH MCGIMPSEY”

Helpful Report

Posted 8 years ago

“Didn't arrive on time it I was waiting for it.”

Helpful Report

Posted 8 years ago

“I order a pair of crib converse in a C2 but when I recieved the box which said C2 on the outside the shoes inside was a C3 and I have been unable to find a number to call to resolve this issue?”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews