USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really disappointed to find that i had to pay to make a return and you don't take returns in store either. One of the products i ordered i had seen in store so knew it was fine but the other i expected to be in the same knit as it looked the same on the picture, this i hadn't seen in store and it is hard to tell on line but when it came it was baggier and not fitted so i need to return it. I was really disappointed as have not had to pay anywhere else to return an item especially when I'm unable to return in store,”

Helpful Report

Posted 8 years ago

“Delivery Driver delivered to neighbours without prior consent. Now experiencing difficulties obtaining my parcel.”

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Posted 8 years ago

“Delivery wasn't the next day as I paid for it and came the day after bad customer service when I called up”

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Posted 8 years ago

“Poor quality”

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Posted 8 years ago

“The delivery service cost £5 and then I had to send an item back which was a very small fit and this cost me £2.80, I only paid £9 for the item to begin with! I think it's terrible that returns are not free and that postage is £5 even if you click and collect”

Helpful Report

Posted 8 years ago

“Paid for next day delivery and arrived 2days later and even though sent two emails stating this to customer services I've yet to have a response.”

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Posted 8 years ago

“Hi dont mind paying for delivery but having to pay to send item back doesnt make sense why cant i take it back to store?”

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Posted 8 years ago

“I ordered a pair of size 5 boots and was sent one size 5 that had a security tag on it and the other boot was a size 7!”

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Posted 8 years ago

“I still have not received my order dispite contacting the courier 3 times. Extremely disappointed”

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Posted 8 years ago

“email to confirm item had been passed to collection service/courier never arrived. courier service failed to deliver in allotted time and noted parcel as being returned to sender before actually delivering it. this item should have been delivered in time for a birthday if USC and the courier had delivered in the 3-5 working days the carriage fee covered. instead the item arrived 5 days after the birthday. very disappointed. will not be using USC again.”

Helpful Report

Posted 8 years ago

“Paid extra for my trainers to be delivered to you Howgate shop took a week to be delivered to your shop. I could have had them sent to my address for £4.99 less. SHOCKING SERVICE”

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Posted 8 years ago

“Bang out of order that you still have to pay when you are collecting.”

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Posted 8 years ago

“I submitted 2 orders the same day about 5 minutes apart I called customer service gave the references and asked if they could be combined to save the delivery fee to be rudely told "no" I work in customer service myself and would not give that as an answer!”

Helpful Report

Posted 8 years ago

“I've had to return a pair of short that were too tight around the legs. I'm not happy that I had to pay £4.45 at the Post office of my own money to return the shorts. I thought it was free for me to return the shorts.”

Helpful Report

Posted 8 years ago

“the items i ordered arrived in poor state of packaging - 4 of the 5 items i returned as they looked as if they had been worn and were someone els'e returns passed on to me! I am furious to have to pay both delivery and then return postage as the items were in my mind soiled / faulty”

Helpful Report

Posted 8 years ago

“Delivery was excellent (should be as a paid for it) and updates were great. However the item I purchased is poor so I want to return it. You are now charging me to re post back. Useless. I won't shop with USC again because of this”

Helpful Report

Posted 8 years ago

“Hi, I shopped online using the app for the first time as there was a 10% discount code, however at checkout there was nowhere to enter the code, this is misleading and very unsatisfactory, yours sincerely Mr Peter Roberts”

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Posted 8 years ago

“Needs to be clearer that there are no free returns. Have never had to pay to return an item before online.”

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Posted 8 years ago

“The price was cheap and the packaging was in a terrible state.”

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Posted 9 years ago

“It wasn't that I had bad experience the delivery of my goods where quick it was when I was going to try my outfit on i couldn't get the top on as the opening of the top had been all stitched together,so I had to travel to the closest store Parkhead which isn't walking distance to get it changed over i was lucky tht they had 1 left to change it over with even though it wasn't the best condition I still took it as I purchased a set, so my disappointment was that I payed for delivery of my goods and I was further out of pocket to get it fixed.”

Helpful Report

Posted 9 years ago

USC is rated 3.6 based on 37,501 reviews