USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paid for next day delivery but did not get my parcel the next day”

Helpful Report

Posted 9 years ago

“Everything was ok with the order interms of time scale etc but when i recieved the shoes the security tag was still attached. The purpose of me buying them online was to avoid going to the store in the first place. I have now got the tag removed but was extreamly inconvenient.”

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Posted 9 years ago

“I brought two dresses both faulty I have had to send them both back”

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Posted 9 years ago

“My order came with no receipt in bag and no 5 pound voucher to spend in store and packaging it was in was all open. Trousers was hanging out of it.”

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Posted 9 years ago

“I asked for parcel to be delivered to store, however did not realise it took so long should have read the. Small print but still if you can get it delivered to home next day why does it take so Long to deliver to store I won't use this service again and haven't collected yet but hope to on Monday”

Helpful Report

Posted 9 years ago

“Some of the DKNY clothes are really poor quality”

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Posted 9 years ago

“Good products but shame about paying for delivery to a store,and if items need returning have to pay again , nearly all companies do free returns.”

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Posted 9 years ago

“The pair of Charli boots were for my partner at a size 6. They came up very narrow, i.e. smaller fit than the regular 6 she always buys, so she asked for a size 7 return. Most companies arrange a courier collection to keep business relations positive. USC advise returns are to be sorted by the customer, parcelled up and paid for. Not sure this is in their interest?”

Helpful Report

Posted 9 years ago

“Well first I would like to say the state the order came in was abysmal. The clothes were just thrown in the bag along with the selaphene it should have been wrapped in. I then opened the box of trainers I bought for my boy only to find they were the wrong trainers. Yes they were still nice trainers but got my order totally wrong”

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Posted 9 years ago

“I paid extra for the delivery and it came a day late. Not good really!”

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Posted 9 years ago

“I paid for a next day delivery £6.99 and received my items late. Got them day 2 when we were already on holiday.”

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Posted 9 years ago

“Was expecting my delivery next day and it was not delivered until 3 days later. Very disappointed and USC only refunded £2 to make it standard delivery. I would have expected full delivery refunded as a goodwill gesture!! Happy with product though”

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Posted 9 years ago

“I have still not received my item and no one is answering my emails!”

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Posted 9 years ago

“Delivery do not use yodel! Package 3days late and damaged by them”

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Posted 9 years ago

“Customer service was unprofessional and Ill-mannered.”

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Posted 9 years ago

“I paid twice for next day delivery. First time it took 2 days and the second time 3 days! Disgusting to charge £6.99 and promise next day delivery and then don't deliver!”

Helpful Report

Posted 9 years ago

“The items are in horrible condition, faulty. And people who are working in warehouse do not check the quality before sending to customers. Moreover, from my experience it is always something wrong. Either the item is missing or the wrong item sent. I do not recommend the shop.”

Helpful Report

Posted 9 years ago

“To charge 4.99 to click and collect (regardless of the 5 pounds voucher in store) is dreadful. Once I received my items, there 3 out of the 4 which i didn't want to keep (not usc fault). I have just sent the items back but your company doesn't give customer a pre paid postage stamp to send the items back, meaning I had to spend over 10 pounds to return them. I would never buy online ever again. You need to realise that very few companies work the way you do.”

Helpful Report

Posted 9 years ago

“I really think it's time you offered free delivery and returns or at least one or the other. Paying these extras on top of the actual clothes is disappointing, and just makes me want to go to your competitors such as ASOS who offer free delivery and returns and who make the whole process much easier and customer friendly.”

Helpful Report

Posted 9 years ago

“I have not received my goods ordered for my up coming holiday this Saturday. I have contacted you via email but had no response. I have also contacted Yodel and they too are dragging their heels.”

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Posted 9 years ago

USC is rated 3.6 based on 37,501 reviews