USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered my items almost 2 weeks ago now. I am still waiting!! have sent an email querying this, no response. I dont even want them now!!”

Helpful Report

Posted 6 years ago

“Although we were kept informed, our parcel took just under 4 months to arrive which we didn’t think was acceptable.”

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Posted 6 years ago

“Easy to order and delivery was quick, however, feel aggrieved that I paid £69 for a t shirt which when arrived was clearly £49 and an email requesting refund has been ignored”

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Posted 6 years ago

“It was good to Order but iv waited over a week for delivery. I have been into Portsmouth store but nobody can advise me and just says wait for email !!!! Please can you advise how long an order takes Thanks x”

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Posted 6 years ago

“I placed an order with 3 items. The main item and the reason for the purchase although available at the time of purchase was subsequently removed from the shopping list. I complained immediately asking for the order to be canceled without success. So I had to pay postage of items that I just ordered to take advantage of the order, and I was deprived, without resolution or solution advanced by the site of the main item and reason of the order.”

Helpful Report

Posted 6 years ago

“Ordering online is easy however delivery to stores is long. I ordered over a week ago, money out of my account that day but now having to chase up my order and still hasn’t been delivered into store. If this was not an online order only product I wouldn’t have had this service, puts me off ordering online in the future”

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Posted 6 years ago

“The tread on my boots has already came off after 1 week”

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Posted 6 years ago

“I bought some converse as a Christmas gift. They were a reasonable price but the box came battered and ripped and the paper around the trainers was ripped. I don’t have time to return so I’ve had to give them anyway..”

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Posted 6 years ago

“Shop not open as stated on the email, customer service line answers, puts you through to a voicemail advising an agent will be with you shortly and then advises the department shut an hour and a half ago. Yet to pick up my order, hopefully its what I paid for.”

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Posted 6 years ago

“Be better if was free returns instead of £4.99 for delivery and another £4.99 should you need to return”

Helpful Report

Posted 6 years ago

“Ordered boots received e-mail to confirm they had been despatched, however carrier failed to deliver.”

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Posted 6 years ago

“Sent different shirt ...not the one listing photo...had to send it back...out of pocket now...but dont think its a warehouse fault think listing was wrong....none the less still out of pocket”

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Posted 6 years ago

“In todays world usc gives very poor senvice. If they dont have the desired size in shop, they do not order it in for you, you have to order it. The order is not free, and if they dont fit, you can not return it for free. Nobody does it in such a bad way anymore. Even cheap shops like decathlon has very very good service.”

Helpful Report

Posted 6 years ago

“Shoe sizing not as expected based on previous purchases of this brand so I'm going to be well out of pocket after paying postage.”

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Posted 6 years ago

“Odd shoes sent. Had to pay for returns myself.”

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Posted 6 years ago

“I ordered a pair of trainers but the box is all ripped with a hole in it so couldn’t give as a present so I will not be using again”

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Posted 6 years ago

“The product was sent with a sticker showing the product was on sale in the shop for £62 and l paid £85. Not very nice. I would have prefer to have been charged the sale price.”

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Posted 6 years ago

“Product s received good. But very disappointing returns policy. Will not choose to online shop again.”

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Posted 6 years ago

“I was not happy at all, I bought some boxers online as they were a gift but when they arrived not only were they wrong size, they still had the security tag attached. Which I then had to go to a USC store to get removed but they couldn’t do it there. So they offered me an exchange but they didn’t have the colours in I wanted. I got store credit but only for the boxers and not for my postage and packaging. Not happy. Walked away with no gift and £5 lighter after travelling all the way down there, which isn’t easy for me which is why I used online service !!!”

Helpful Report

Posted 6 years ago

“Disappointed. I bought a pair of Firetrap Wesley boots. I bought them as I already had a pair that I loved. The boots eventually arrived at the delivery shop (Sports Direct) and unfortunately they were not the same boots. I had to email to USC to find out the lead-time of delivery to the collection point as this is not clear on the order information, but they were on display in the shop in Crewe when I collected, so did not need to pay £4.95 delivery. I collected my boots hoping they were the same as the ones I owned and saw on online - Same price, same description, same product code, but not the glossy patent boots as shown on the website. However, they are still a good pair of boots, despite their lack of shine that they should have. USC need to check their website photos and descriptions match the supplier's product. Won't trust the website, as the guy in Sports Direct says they might be enhanced images..... Long live the high-street shop.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews