USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered few times off here! And this time only half my order was there very disappointed”

Helpful Report

Posted 6 years ago

“Only got part of my order.Was not happy to pay for and expect a product that was said in stock. To then after a couple of days later get an email saying product temporary out if stock and invoice amended. Spent ages planing on the website what I was going to buy and amount I was spending and going through Quidco too which was part of reason I spent so much . To now lose my Quidco too. If product out of stock then it should be updated before being able to purchase.”

Helpful Report

Posted 6 years ago

“I ordered 3 tops...they came and only two tops were packaged neatly, and the third one looked so disgruntled and screwed up, it was as if the bag was opened. They were Christmas presents, and I had to take the one out of the ripped up bag and wrap it! I can’t give a Christmas present to anyone when they look so untidy!”

Helpful Report

Posted 6 years ago

“I like usc the website is great and easy to use but unfortunately I will not be ordering online anymore it cost too much for delivery and returns it’s a bad system that you can not take it back to the shop.”

Helpful Report

Posted 6 years ago

“Pay for next day delivery on Wednesday and didn't come till Friday not happy”

Helpful Report

Posted 6 years ago

“Security tag was left on item. Had to take it to a random shop for removal rather than waste time and money sending it back for removal.”

Helpful Report

Posted 6 years ago

“Both shirt and t-shirt arrived with the outside package smooth and intact but on opening, the clothing and the clear bags each item came in, were horribly crushed and creased which was very disappointing. Both items were gifts which is embarrassing to have to give in that condition. I don't believe this was Hermes at Fault as the outside packaging was spotless and smooth.”

Helpful Report

Posted 6 years ago

“Having to send back two tops as the sizing was terrible. It was more of a large than a medium.”

Helpful Report

Posted 6 years ago

“Disappointed ordered 3 tops and 2 pairs of jeans only to get an email the following 2 days that USC were processing a cancellation request as they had no stock of 1 of the pair of jeans. Then the next day same again the other pair are out of stock so then rather than ask me if I would like to chose alternatives the order is just processed and dispatched. Now I if I choose alternatives it will cost me the delivery charge again and no guarantees if these items will be in stock I could end up with 1 out of 2 items this time. However I will say that the tops I got I am very pleased with.”

Helpful Report

Posted 6 years ago

“i ordered 2 pairs of calvin klein boxer shorts for my sons for christmas,i choses different colours so i could tell whos was whos but i received exactly the same colours so now ive had to buy more so each son has differentpairs of boxers shorts, as you have to pay to return orders is why i never sent them back”

Helpful Report

Posted 6 years ago

“Postage service was outrageous! Arrived in an oversized bag, the shoe box was ruined and sides were all ripped the actual shoes were out the box and just in the delivery bag! Not happy”

Helpful Report

Posted 6 years ago

“The sizing was off. The coat itself was lovely but it for more like a 18 rather than a 20”

Helpful Report

Posted 6 years ago

“Made my order and then got an email to say one item was out of stock at the same time as order being dispatched email was received so couldn't cancel. Had to pay the £5 delivery and will have to pay it again when the out of stock item is back in stock so not happy!”

Helpful Report

Posted 6 years ago

“You left the metal anti theft tag on my jeans that's meant to be taken off by machine, I managed to get it off with a pair of snips but could have easily damaged my jeans due to That, I also ordered a polo top which never arrived, if it's in stock when I order It I should receive it, not someone else”

Helpful Report

Posted 6 years ago

“Annoying that you have to pay £4.99 for store collection and then pay postage again if something needs to be changed to a different size. A bit behind the times. Other than that very happy with the products and time it took to deliver to store after ordering”

Helpful Report

Posted 6 years ago

“i bought my polo had it on once, put it in a sepertate washing from anyother clothes and the dye has came of the sleeve and dyed the shirt i am going to take it back and hope to get a swap or a refund”

Helpful Report

Posted 6 years ago

“The items I ordered are nice items they are not the issue,the issue I have is with your collection store at parkgate in Rotherham,I called in as I’d not recieved a message to say my goods had arrived & was getting concerned as my son who ordered after me had got his 2 days prior,the staff in the store said the delivary had arrived but they didn’t have time to unload it yet,no concern that this was my husbands birthday present,then I got home & they sent a txt to say it had arrived so I had to go all the way back again,not very good customer service in this store at all.”

Helpful Report

Posted 6 years ago

“Good site and products but very expensive delivery and return service. If you are not 100% sure about your size don't bother to order anything. Cost me £20 only for delivery and return. Won't use the site again.”

Helpful Report

Posted 6 years ago

“Slow delivery. No confirmation received for few days in comparison to other online retailers who accept the orders preety much straight away. Will not be ordering again.”

Helpful Report

Posted 6 years ago

“I think the £5.99 delivery option is outrageous for a pair of shorts, and to pay £4.99 to have them delivered to your store amazes me”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews