USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coat I bought wasn't suitable. Nobody's fault. But totally disagree with your delivery and returns procedure. £5 to get the coat delivered and a further £4 to return. £9 wasted. Will stop me ordering from your company again”

Helpful Report

Posted 8 years ago

“I ordered a bag with next day delivery. I must mention the delivery prices are quite expensive, but I was also opting for next day delivery so it is partially expected. The item did arrive the next day but I was delivered the wrong colour item. The item was incorrectly labelled the colour I wanted and having checked the website I found that that item which has been delivered is labelled alternatively on the website. What stands is I required the product immediately, hence my choice of next day delivery, but I could not use the product as it was not that which I wanted and it would be impossible to return. So I returned it and I hope to be recovered the delivery cost as well as the returns I have had to pay for as it was not my fault. I also visited the London store, which was not entirely easy to find as Google would direct me to the old store that was shut down and when I entered the given address on your website I didnt expect to have to look inside Sports Direct so it might be useful to mention you are based on their building. I wasnt able to make a store return as I wouldnt be refunded the delivery and I could only be given store credit, so it did somewhat drag out the process. I think if there was a way of simplifying the returns process for mistakes made by yourselves the experience will be marginally better. I do understand mistakes are made, but I don't feel like it is fair that we have to go to lengths to resolve the issue that is essentially not my fault. I hope that was helpful, Sarah”

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Posted 8 years ago

“Hoodie I purchased was sent with dirty marks on it.”

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Posted 8 years ago

I am sorry to hear this I can now see your item has been exchanged I apologise for any inconvenience caused Kind regards USC

Posted 8 years ago

“You guys sent me two left shoes 😐 Returns are super expensive from Australia and was really looking forward to wearing my new shoes. On the plus side the delivery was quick. Let's hope you can send out a pair this time ☺”

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Posted 8 years ago

“shoes have not arrived”

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Posted 8 years ago

“I paid about six pounds for delivery it came a week later in a plain black bag and the box was all smashed and burst this was a gift for someone so as you can see I'm not very satisfied”

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Posted 8 years ago

“One shoe was from the display therefore had a different shade”

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Posted 8 years ago

“i had to pay £4.99 for delivery and pay £2.95 to return an item. I felt very out of pocket and will not use your delivery service in future”

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Posted 8 years ago

“I ordered levis Jean and never got it delivered by hermes.”

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Posted 8 years ago

“Nothing at all went wrong with the order or delivery of the item however i do think it's really poor that I have to pay for delivery to one of your own stores.”

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Posted 8 years ago

“My denim shorts i ordered arrived still with the plastic security tag still attached. I can not remove this myself as ink will come out and ruin the jeans- i will have to go into a usc store to sort this problem- wasting my time.”

Helpful Report

Posted 8 years ago

“I ordered a t-shirt as a gift for my brother, when he opened he noticed a hole in the t-shirt. The policy states returns must be notified within 14 days but there is no number to call on the website to speak to someone. Overall, rather disappointed.”

Helpful Report

Posted 8 years ago

“i bought a pair of converse which is my normal size but they turned out two sizes two big i tried to return them to store and was i told i can only exchange them if i want a refund i have to pay for the postage, Which means i spent £5 to get the converse and then had to pay £5 to send them back. In total i paid £10.00 in postage, I tried ringing the shop before i went but got no answer on the phone all day. so i spent 1 hour getting to store to be told i could not get a refund. There is nothing on the website stating i can only exchange in store. Also the store staff were very rude. I will not be buying anything from USC again. I have told all my friends and family about your poor customer service.”

Helpful Report

Posted 8 years ago

“One of the t-shirts ordered had stitching on the neck which looked as though it had been repaired. Disappointing for a Replay t-shirt. T-Shirt was in the sale so I have not sent it back but nevertheless I would expect better.”

Helpful Report

Posted 8 years ago

“Appart from anita who was trying to be has helpful has she could the delivery service was horredous and the website is not very informative. Wont be using again online.”

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Posted 8 years ago

“Very happy with item but unfortunately had to take to tore as it was sent out with security tag on it ,no apologies from staff for my inconvenience”

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Posted 8 years ago

“I ordered some white trainers online and they arrived with one white and one faded as if it was a ex display shoe”

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Posted 8 years ago

“T-shirt I bought from you had a logo on the front left chest but it wasn't straight, slightly bent. Not impressed at all”

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Posted 8 years ago

“Slow order processing...expensive postage.”

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Posted 8 years ago

“Tried to return order in store after purchasing online. As no invoice received with parcel the store did not have relevant information for refund. The store tried to phone customer services for assistance but we ended up taking our order with us as no-one in customer services answered the telephone after 30 minutes of waiting.”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews