USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two footwear items. One was fine and brand new as is expected the second was a used pair of Badley marked Converse trainers. Which were the more expensive out the two. Then to add insult I was offered a 10% discount off the full price I'd payed for what should have been brand new trainers but turned out to be second hand. Very bad after service and incomparable staff.”

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Posted 8 years ago

“my first order with you and i selected and paid for next day delivery but it didnt turn up until the day after, so not great first impressions”

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Posted 8 years ago

I am sorry to hear this I have refunded the £6.99 postage from this order I apologise again for any inconvenience caused Kind regards USC

Posted 8 years ago

“i have emailed twice with no joy asking how I can return an item that is too small for me”

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Posted 8 years ago

“I ordered Converse shoes in the size 42,5. I was delived shoes in the size of 41,5 From your website I gather that I need to pay for returning this incorrect delivery. I do not think this is fair. Please let me know if there is any other possible course of action.”

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Posted 8 years ago

“Disgraceful postage fees (even if collecting in store) and no free returns.”

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Posted 8 years ago

“Delivery charge to deliver package to store. Then unable to return items to store and having to pay additional delivery cost.”

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Posted 8 years ago

“clothes did not fit”

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Posted 8 years ago

“Order delayed, an no reply from costumer service plus no contact number only online,”

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Posted 8 years ago

“Order was fast,but when it comes to exchange wrote what size and colour I would like, they did not change them all ?”

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Posted 8 years ago

“I sent you email regarding my order and you haven`t even replied to me.”

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Posted 8 years ago

“Anti theft alarm was left on the sweatshirt. I couldnt wear it when I wanted”

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Posted 8 years ago

“I discovered that if you require to send items back say if they did not fit then it costs the buyer to send them back even though you have paid delivery cost ? Not good enough ?”

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Posted 8 years ago

“Ok to Collect from Sports Direct but not to Return. Cheap. Annoying. Not consistent.”

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Posted 8 years ago

“Usually you are reliable and I am happy with the products I purchase online. But, on this occasion, two large items were faulty. The first, a jacket, had a security device still attached to it! Obviously I cannot remove it so it had to go back. Also, within the same package, the detachable hood to a parka coat was completely missing! It also has dust all along the base of the coat (like it had been dragged on a floor) and damage to the hem. Both items had to be sent back and as I am not currently UK based this was to my expense.”

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Posted 8 years ago

“USC really need to think about the courier provider that they use. Updates using my tracking number told me that my parcel had been delivered and signed for when nothing had arrived. It took 3 days for ,y parcel to arrive after being told I had already 'signed' for it. Although the prices and products are good you are really let down by delivery and I will have to think again about buying from you.”

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Posted 8 years ago

“that was very poor service. The item was sent to me was not in original package and visibly was torn out, but I do not understand why it was sent. It cost me additional time and cost to return the item. it was not fair!!!??”

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Posted 8 years ago

“The shoes I had ordered were of poor quality; the brand name wasn't clear on one of the shoes and it seemed like they had already been worn. Had to return the shoes. Was not happy.”

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Posted 8 years ago

“I ordered my daughter two pairs of converses size 1. What I received where 2 size 1/12 that are way to big for my daughter so I shall be returning them. It would be nice if you could send the right shoe size.”

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Posted 8 years ago

“You have sent out a request, however one week on I still have not yet received an an email to say order is ready to collect. Bought a pair of knickers in store at your EK branch, only one pair but needed another for my other girl. Was advised to order on line for a quick deliver! Confused and slightly annoyed as needing for school, would hfs been quicker going to another shop”

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Posted 8 years ago

“Still haven't received my order being almost 2 weeks. Really difficult to get in contact with and very slow replies. USC and Hermes Courier all a shambles.”

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Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews