USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“I asked for next day delivery and I still haven't received my item over a week later. I will be returning as soon as it arrives. It was for a birthday last week.”

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Posted 7 years ago

“I'm still waiting for my parcel a week after it was supposed to be delivered. Next day delivery. Will never shop with you again”

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Posted 7 years ago

“Doesn’t fit very nicely but can’t be fucked to change it because you only give credit notes you useless muppets.”

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Posted 7 years ago

“I ordered online as when I was in store I noticed there was a price difference. The order came quick and I went to collect the items later that week. Staff were friendly and helpful. I am very happy with the items I ordered and will look to order more items soon.”

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Posted 7 years ago

“I never received my order. The courier, not surprisingly Hermes, were unable to delivery my parcel within 4 attempts even though delivery was made to a business address wich was occupied all day every day they attempted delivery. The tracking even showed they attempted to deliver it at times when we were in the building. I understand this isn't entirely USC's fault however they are choosing to use a courier who has a very poor track record across the UK. It's also worth pointing out that I paid 6.99 for this delivery on top of my order so it's not even the case of USC offering free delivery and using the cheapest company to provide that service. It was quite frustrating to day the least to have failed delivery attempts even when I knew the courier didn't even try to deliver. I contacted USC customer support who were unhelpfull and just said the items will be returned and I will be refunded. Overall a very frustrating experience especially knowing the courier did not even attempt to deliver my parcel and wasted my time. Now I need to reorder what I wanted either from USC again or another retailer.”

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Posted 7 years ago

“Great site🍄🍄🍄”

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Posted 7 years ago

“Excellent will definitely use again”

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Posted 7 years ago

“Great prices, good labels and fast delivery. Always return to USC to shop as service has always been brilliant. Would highly recommend.”

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Posted 7 years ago

“Absolutely fantastic Super super quick delivery”

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Posted 7 years ago

“Great prices nice product's just s shame can't see what's instock before you order”

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Posted 7 years ago

“Great service.”

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Posted 7 years ago

“Ordered two items and paid £4.99 p&p but then I received an email saying that one of them was out of stock so had to to pay £4.99 just for one which I wasn’t happy with . The next day it was back in stock again but no one emailed me to tell me this. I emailed to ask if u could have a free delivery code to reorder but no one has bothered to contact me regarding this and it has been over a week. I would never order from you again as the customer service I received was awful and I would nit recommend you to anyone”

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Posted 7 years ago

“Delivery arrived very quick but exchange of item didn't happen”

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Posted 7 years ago

“The items were fine nothing to improve on the products but delivery charges are too high compared to others plus other companies on top of free delivery they offer free returns. So because of the above comments you are limited on the amount to buy coz have to make sure am buying exactly what am sure of to avoid the charges”

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Posted 7 years ago

“Pure customer service”

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Posted 7 years ago

“i think that charging for deliveries and returns is wrong”

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Posted 7 years ago

“I am very happy with this experience, all goods original . Thank you I will repeat the experience”

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Posted 7 years ago

“I'm happy with the service and the product. Just think it's a bit rude to charge 4.99 delivery to your own store for customers to pick up, the only reason I used the internet delivery service was due to the store not having my shoe size at the time.”

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Posted 7 years ago

“postage costs a bit steep £4.99 and took 5 days royal mail is only £3.95 and is next day which would be cheaper still for a big buisness and cheaper on account”

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Posted 7 years ago

“I find it annoying I have to pay postage for in-store delivery because you only have one pair in stock even if I offer to pay up front would rather that then voucher.”

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Posted 7 years ago

USC is rated 3.6 based on 37,512 reviews