USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good the only down side is no matter how much you spend you have to pay £4.99 delivery to store or home”

Helpful Report

Posted 6 years ago

“Think it is outrageous to charge for store pick up. Products I orgered were nice.”

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Posted 6 years ago

“Loved the Jacket I bought at a great price with fast delivery. Unfortunately the jacket had been rolled into a ball and shoved into a small bag which meant it arrived full of creases which I'm still trying to get out. Looks like a trip to the dry cleaners before I can wear it!!”

Helpful Report

Posted 6 years ago

“My order arrived quickly but the packaging was partially open and there was no paperwork included - no delivery note/invoice or information on how to return the goods if they were not suitable. I emailed USC to query this but did not get a reply.”

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Posted 6 years ago

“Delivery was quick and well tracked. Pickup was at Asda who were appaling and had a whinge at us for not picking up inside despite the instructions telling you to click and collect outside.”

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Posted 6 years ago

“I won’t be ordering from usc again only reason being is the returns process is not good!! i didn’t even get an advice note in my order, i had to print my own returns label and pay return postage. Not happy with that at all!”

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Posted 6 years ago

“After purchase preparation in your warehouse for shipping takes too long. I am regular customer and it is getting worse every year. Delivery time with DPD is very good.”

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Posted 6 years ago

“The price I paid wasn’t the price that was on the item when it came. It had tags and labels all over saying a lower price than I paid”

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Posted 6 years ago

“The items I received are good and inexpensive but I am missing an item from my order. I have contacted customer services and haven’t heard back. This is a shame.”

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Posted 6 years ago

“Quality only acceptable because I purchased items at sale prices, however was gutted to discover USC are part of sports direct group so I will not order or buy from USC again. Having returned an item in the post, kept proof of delivery and tracked as delivered to one of sports direct groups companies they still refused to refund £60. Reported to trading standards who advised they’re supposed to refund, made no difference, they still refused. Shoppers beware!”

Helpful Report

Posted 6 years ago

“Great company with great deals. I’m only giving 3 stars due to their delivery process. No free delivery option regardless of what you spend. You even need to pay for click and collect orders.”

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Posted 6 years ago

“Nice clothing for a very good price and nearly only good quality stuff👍🏻 But I hate the expensive shipping costs and the shipping duration...👎🏻 And I liked the old website more, it was easier with the filters, and I think the filter options on the homepage should get reworked in general... Better size and fitting details for trousers is needed!”

Helpful Report

Posted 6 years ago

“many of the cheap products (e.g. t-shirts) seem to be cheap for a reason (old, not the best quality due to time being in the warehouse etc). Those reasons have to be said, and not just selling those products under the 'Sales' branding.”

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Posted 6 years ago

“Boxes all bashed, filthy and opened. Items of clothing were fine but packaging was a disgrace”

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Posted 6 years ago

“Overall good clothes but I have recently placed two orders after a number of day I received emails in regard to items not being in stock. This is quite annoying as there is no option to add a replacement. So to reorder one of the items I will have to pay the delivery charge again. My advice keep your website updated”

Helpful Report

Posted 6 years ago

“My order took so long to get into store. 9 working days . They councled my leggings that I ordered but I went into store today and found them behind loads of jumpers even though online it says out of stock as well as when I asked in store. I’m happy I’ve found the leggings I wanted and I was happy they where half price . The girl who served me was so polite baring in mind she couldn’t find my order she even stayed over her finishing time whilst they found it. I probley will order online again just not this time of year. Would be a good idea to have a flagged message to say things will take longer to go into store .”

Helpful Report

Posted 6 years ago

“Good prices but the clothes regularly turn up just stuffed into bags as if they have been tried on before,very often crumpled and creased.”

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Posted 6 years ago

“Poor tracking, order sent in multiple parcels not just one so the tracking was useless. The next day delivery arrived late but was refunded.”

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Posted 6 years ago

“Happy with the clothes! Just a bit disappointed with the packaging! Bags ripped open, 1 sweatshirt not folded! Apart from that im quite happy!”

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Posted 6 years ago

“Disappointed cheaper in shop”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews