USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t believe a pair of track bottoms that cost £99 were not even in a plastic bag to keep clean very dissapoined”

Helpful Report

Posted 6 years ago

“Packaging not great, paid next day delivery and didn't come next day. Postage was refunded after complaint”

Helpful Report

Posted 6 years ago

“Very slow delivery but good items”

Helpful Report

Posted 6 years ago

“In store is great but online I got sent the wrong item”

Helpful Report

Posted 6 years ago

“Fab coat. Lovely and thick and warm. Quite a small size though. Brought a 12-13 for a just turned 12 year old boy and will only do for this winter.”

Helpful Report

Posted 6 years ago

“Charging customer for click and collect is a first for me and completely unacceptable. Customer service seems lacking in the store... A first and only time purchase.”

Helpful Report

Posted 6 years ago

“My ordering experience was ok except for parcel collection when I got the parcel it was open and each item was also open. I would never collect a parcel from this shop again”

Helpful Report

Posted 6 years ago

“My service from USC itself was very good but I think you need to re think your courier service as it has said online that my item has been delivered but it hasn't. This is not the first time this has happened to me. I use this service to make things easier for me as I work all week but the delivery service is very poor.”

Helpful Report

Posted 6 years ago

“My item came in good timing and as seen on the website.”

Helpful Report

Posted 6 years ago

“Don't agree with the delivery charges!!! As most places are free delivery and returns.”

Helpful Report

Posted 6 years ago

“products purchased were perfect, no bother with them at all, however it did take a week for the money to be taken from my account for my order which is not great.”

Helpful Report

Posted 6 years ago

“Poor customer service (no reply to email) just re sent the same email I was querying.”

Helpful Report

Posted 6 years ago

“Delivery seemed a little on the slow side and I had to return two items as they didn't look like the online photos. Would use again though as other items very nice and good prices.”

Helpful Report

Posted 6 years ago

“Disappointed when I was told a FEW days after ordering that 2 items I had ordered were temporarily out of stock. If they were only temporarily out of stock I should have been reoffered them when they became available and should not have to repay for delivery.”

Helpful Report

Posted 6 years ago

“Shopping with USC on line was easy and not complicated. Was kepted up to date regarding purchases. But the reason for only giving u a 3 was because they have been a delay of a refund for a item that was out of stock which my first order was placed on the 1st of December and I recieved a mail on the 2cd to say that this item was out of stock. There for I it said I would be refunded my money back into my account in 2 to 5 working days. Which does not appear to have been put back into my account. And now it is the 10th of December. Kind regards Linda Simpson”

Helpful Report

Posted 6 years ago

“I think the postage is a bit expensive especially to have it delivered into the shop in town.. product always good though.”

Helpful Report

Posted 6 years ago

“Prices are great but delivery time is way too long. The order was not processed for over a week what is not acceptable in modern days.”

Helpful Report

Posted 6 years ago

“Love the clothing but take a while to come back”

Helpful Report

Posted 6 years ago

“I liked the quality of the boxers I didn't like the fact that the box they arrived in was ripped and I paid for next day delivery and it came 4 days after I order which I didn't appreciate , I don't think I will be ordering online from here again , I'll prefer to go to the actual shop so at least I'm sure I have my stuff on time and my box isn't demolished 😊”

Helpful Report

Posted 6 years ago

“Still waiting for money to be returned to my account for a non stocked item!!”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews