USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was fab and so was delivery. The only thing I didn’t like was we wasn’t able to return the unwanted product to our local store. We had to pay to return it.”

Helpful Report

Posted 6 years ago

“My last few orders have arrived with the size that should fit and they haven’t been even close. I can’t afford to keep sending stuff back at £6 a time.”

Helpful Report

Posted 6 years ago

“When arrived the top had a funky smell not like a new smell like smoke smell. Also your delivery charges are a joke!! £8 for next day you should do that £10-£20 for a full year free delivery like most places”

Helpful Report

Posted 6 years ago

“One of the items came dirty and with marks all over it, not the condition you would expect.”

Helpful Report

Posted 6 years ago

“Arrived before expected delivery date.”

Helpful Report

Posted 6 years ago

“Easy transaction and very good prices. Only thing to let it down was the poor and miserable service when picking up from my selected sports direct store. Felt as though I was being a nuisance for making her having to leave her till!”

Helpful Report

Posted 6 years ago

“The delivery was very fast”

Helpful Report

Posted 6 years ago

“Service is quick, products are good but USC seriously needs to improve their postage and refund procedures. They need to compete in the market and everyone else is offering free delivery and free returns over certain amount of shopping. I’ve done shopping of about £400 and I had to pay £5 for delivery. That £5 hurts more than £400 lol. Then I had to refund about £100 worth products and had to pay £13 for refund postage. Not very happy.”

Helpful Report

Posted 6 years ago

“Unbelievable size on sweatshirt ordered. Ordered a small in Tommy hillfiger would honestly fit a small giant. All for a credit note. Thanks USC.”

Helpful Report

Posted 6 years ago

“Comunication with the shop is awfull. Was waiting over a month for the deliver becouse of a late pre order and no one informed me about it. Was loyal customer but the way the threat me was dessapionting.”

Helpful Report

Posted 6 years ago

“Items arrived on time and quality as expected however packaging was very poor. T-shirts in bags the size of bin bags both of which were ripped and an expensive hoodie also in a ripped bag.”

Helpful Report

Posted 6 years ago

“Bought 3 pack designer underwear. Cons - Package had been tampered with, only two had label of authenticity attached, only two were the size I ordered, one was two sizes bigger! Returns process involves customer paying postage. Pro - Customer service did refund 1/3rd of my payment with no fuss given that 1/3rd was incorrect. I wouldn't trust this company for branded goods however (based on my single experience of using them).”

Helpful Report

Posted 6 years ago

“Received my order with the security tags on them wasn’t very happy as my local store is miles away”

Helpful Report

Posted 6 years ago

“I have to say I wasn't happy with having to pay 4.99 postage. Even had to pay that if you picked it up from somewher else.”

Helpful Report

Posted 6 years ago

“Received one of my items dirty so it was replaced which is good but the replacement arrived with a stain and biro on it so not so good.”

Helpful Report

Posted 6 years ago

“My 2 t-shirts arrived on time but I was disappointed to find one of them was all screwed up and dirty so it needed a wash and an iron.I have since ordered another couple of similar t-shirts so hope they arrive in a better condition.”

Helpful Report

Posted 6 years ago

“A little disappointed that my order went through at the check out but I was later emailed to inform me that one of my items was actually out of stock. I appreciate that you did not charge for the item but to only be informed via email after the transaction is annoying. I would have liked the option to chose an alternative before the order had gone through, as your postage charges aren't exactly cheap. I am now short a t-shirt which I won't bother ordering as the postage would be not far off the same price as the t-shirt.”

Helpful Report

Posted 6 years ago

“Disappointing that this store charges delivery when so many online options don't. Website states free delivery if ordered via their app, this offer expired 1st Jan 2018, why is it still being advertised in November of 2018! very misleading.”

Helpful Report

Posted 6 years ago

“Love the selection but the £5 delivery charge is too much. It should be free delivery for orders over £50... also it wasn’t next day delivery which should be the standard these days”

Helpful Report

Posted 6 years ago

“Parcel came quicker than expected which was great as it was a birthday present. However the box was damaged. Being a birthday present I've had to swap the box out as it was pretty much falling apart.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews