USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was good apart from a pair of jeans i ordered came as a 38w 38l when im a 38w 34l”

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Posted 6 years ago

“Quick delivery but damaged box then wrapped to protect it ? Emailed but no reply ...disappointed :(”

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Posted 6 years ago

“Box was damaged but can't complain as the timberlands were reduced to £85.”

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Posted 6 years ago

“Received my order half of it didn’t fit... had to send it back didn’t realise I would have to pay to return there goods , cost me £11 never again will I order from Usc site... really disappointed.... wished I’d checked before I’d ordered 😩😡”

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Posted 6 years ago

“Emailed twice about order only got 1 reply,order cane with security tag still attached to it !!”

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Posted 6 years ago

“Took longer to arrive than originally said and the goods were poorly packed”

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Posted 6 years ago

“Just sad that my idems that I order all wasn't in srock”

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Posted 6 years ago

“I have bought goods many times from USC. I have always been happy with the service and products. I was a little disappointed with this order. The security tag was left on one of the garments. I had to return it to USC at my own cost.”

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Posted 6 years ago

“I think the return policy is not fare because you have to pay for your delivery then you have to pay for your returns even when you return in store you can only have a credit note and there is not a lot of choice in the stores Also you do not get any refund on your delivery or return charges unlike any other well known retailer”

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Posted 6 years ago

“Click & collect should be next working day, or 2 days max. Next day delivery a little on the pricey side.”

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Posted 6 years ago

“Clothing is great, however I am disappointed then when spending nearly £200 on clothes I still have to pay for delivery...and this is the slowest company for delivering clothes. On top of that any returns is at the cost of the buyer! As my parcel had a sports direct sticker on it I assume that this company is a part of them...so why can't I return goods and collect goods from their store, getting the same delivery service and voucher as a sports direct customer would get.”

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Posted 6 years ago

“I think U Collection Original”

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Posted 6 years ago

“Products was good. Some came with the bagged ripped and some came scruppled up.”

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Posted 6 years ago

“Shoes came on time. Wrong zose too narrow just a barcode no letter for returns. Not shopped with usc for a while. Standards have dropped. Will see if I can go in store add change them. Disappointed”

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Posted 6 years ago

“Great value. Delivery charge way over priced. Won’t be shopping again due to it.”

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Posted 6 years ago

“Clothes were VERY see through”

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Posted 6 years ago

“Good website. Good prices. Just taking a while for parcel to arrive in store. Been waiting 9 days. Called local store and girl told me it can take up to 3 weeks to arrive!!!!!”

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Posted 6 years ago

“Good service. Good products. I find the delivery charge the only negative point. Not many other stores charge £4.95 to pick up in store. This service should be free.”

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Posted 6 years ago

“USC the items I was looking for at a reasonable price. The difference between 5 stars (very good) v’s the 3 stars (acceptable) the latter which I’ve scored, is the delivery terms are terrible. In this day and age most (if not all) quality online retailers offer free delivery and returns. Sadly USC like all other “Mike Ashley” retailers shirk from offering this. The £5 voucher to spend in store is a cop-out which in many cases I’m sure most people either end up not using as there is nothing they want for £5 or end up spending more money in store putting the £5 towards a higher priced item they were not intending on buying.”

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Posted 6 years ago

“My items is still the customs custody”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews