USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and speedy however is very annoying paying £4.99 for standard delivery to then have to pay if items need returning which one of mine did as I ordered for choice for my partners birthday present. You are also charged if you want to click and collect.”

Helpful Report

Posted 6 years ago

“Excellent service! However, disapppinted with the quality of the product. I bought a pair of Vans canvas shoes, and one shoe had a lighter colour than the other, most probably was sitting on a shelf and exposed to direct sunlight. Pity :/”

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Posted 6 years ago

“Clothes quality are very good. But I m not very happy because i order Hilfiger jacket whose i really wanted and basically it was the reason i made this order, and it appears thats out of stock. Why are you selling stuff if you dont have it??”

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Posted 6 years ago

“Good value for money. Item received in good condition. Delivery generally quite expensive and paid extra for next day delivery which did not happen. Did not get a response when emailed about NDD”

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Posted 6 years ago

“I have had to return the two items, as they are too big and far too wide! I have requested a refund, so once I have received the refund, I shall re-order a size down when I return from working abroad. I will update the review ( which shall be favourable, should the refund go smoothly ) have a pleasant day”

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Posted 6 years ago

“Dear, good item, the only thing when we order dont give us the like used item derty in side the shoes they have been tride by other people, please check befor you send them. when you gonna give us free delivry over 100 euros order like river island 60euros. savil row 100 euros. best regards best regards”

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Posted 6 years ago

“From order to delivery all good BUT one item still had the security tag on! So I've now got the hassle of returning it. I hope I'll be getting the postage back!”

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Posted 6 years ago

“Good service. Absolutely shocking have to pay delivery to store”

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Posted 6 years ago

“Ordered an Armani jacket for my son the jacket arrived but in the wrong colour I then had to spend £3 to return it even though it was not my fault then they didn’t have the size left in the colour I wanted for him when I tried to order again so had to get it from somewhere else.”

Helpful Report

Posted 6 years ago

“It is fast delivery but always you have to pay for return even if you are a regular customer is not all having the same size”

Helpful Report

Posted 6 years ago

“Fast shipping but I wonder how genuine the articles are. I ordered 3 pairs of G star jeans, and all had something wrong (Either on sizing, fit, of quality) - Never has an issue with the ones I ordered from G star. Cheaper than elsewhere but I’ll probably stick to ordering from the manufacturer next time..”

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Posted 6 years ago

“The shoes I bought are very nice really like them! But within 3 days they are already ripping on the edges☹️”

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Posted 6 years ago

“Good choice and value online. Delivery was a little slow and took 5 working days to the store I picked for collection. You have to pay to return items for a refund by post, or can take them back in store for exchange or credit note (not refund). I won't be ordering again due to slow delivery and return charges.”

Helpful Report

Posted 6 years ago

“Service is usually very good. However, one thing i'm annoyed with is the delivery charge. I believe if you spend over £50 the delivery should be free. There is even a charge for click and collect how ridiculous is that!!?”

Helpful Report

Posted 6 years ago

“International shipping would be cheaper, faster or should be offers i.e. free shipping in orders for 50€”

Helpful Report

Posted 6 years ago

“Really pleased with my purchase however the attitude of the staff member who served me needs addressing. I went into the Yeovil store at 5:10pm and was greeted with “yes?” I explained I had an order to pick up, she carried on folding a shirt, without saying anything she walked off. When she came back she said “order number?” Which I gave her. She then put my order on the counter with the receipts and went back to folding. Good customer service? Not at all!”

Helpful Report

Posted 6 years ago

“Received my order with one pair of boxers missing, called up & received a refund! Was told only received one, due to running out of stock, Though they already has this info was still charged full price for product! Called & received a refund, this should of been done when despatched my order, with item missing.”

Helpful Report

Posted 6 years ago

“Great and quick service. Will not be ordering online again as the delivery cost for click and collect is ridiculous. 99% of other stores do not charge a fee for click and collect.”

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Posted 6 years ago

“Ordered 2 pairs of jeans ,same make and size and one pair were the wrong size !!! Clearly not getting checked properly before dispatch.have to now order the same pair again and send these back recorded delivery as to make sure they are here in time for when I need them George turner”

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Posted 6 years ago

“Just Waiting for my xl riders on the storm jacket!!”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews