USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something for click and collect got the email to go collect to then find out they had lost my item. And now have not received my refund”

Helpful Report

Posted 7 years ago

“I got my last order (order reference number is: USC40000042676815). The received shirts did not have any packaging (neither original nor any other packaging). The shirts was crumple up and looked like from a second hand clothing store.”

Helpful Report

Posted 7 years ago

“Can't take returns back to a shop they must be returned to the warehouse which cost me £11”

Helpful Report

Posted 7 years ago

“Don't like how you pay a delivery charge and if you have to send something back you have to pay again !”

Helpful Report

Posted 7 years ago

“One of my item was out of stock, when I checked out, I wasn’t told. Only when I received my items it was zero on the invoice. The g-star jacket was not packed properly, it looked as it was taken of the shop floor. The wrapping for the Armani pjs was ripped, was very disappointed.”

Helpful Report

Posted 7 years ago

“It would be a lot easier to review a company and there goods if they had been delivered to me.Other companies in there group who I also ordered from at the same time have made there deliveries days and days ago.Make out of that what you like,personaly I don't get it”

Helpful Report

Posted 7 years ago

“As of today we haven't received our order. Hermes have text 3 days in a row last week to say it was out for delivery and then when it never arrived, I checked the tracking and it says it's been delayed. From Thursday we haven't heard any more.”

Helpful Report

Posted 7 years ago

“One item I purchased is advertised differently to how it actually is. To rub salt in the wound, that item arrived with the security tag still on it. I have emailed regarding this and have still received no response.”

Helpful Report

Posted 7 years ago

“I still haven't received my order that was dispatched last Tuesday. Today is Sunday.”

Helpful Report

Posted 7 years ago

“The size of the garments ordered was way off - about 2 sizes small, maybe 3. Really disappointed as the material and design of the tops was fabulous.”

Helpful Report

Posted 7 years ago

“Ive still not received my tshirts & have had no word back on where they are ! Can someone please let me no if ill receive them or refund my money please ?”

Helpful Report

Posted 7 years ago

“I only received two of my three items that I ordered which I ordered just over a week ago. I only got the 2 on the 2nd January that I ordered on the 30th December. The third item has not been delivered yet and concerns me that USC can’t get an order right and there has been no contact with me of where the third item is or anything.”

Helpful Report

Posted 7 years ago

“I was very upset to see after spending £344.00 I wasn’t entitled to free delivery. Also 2 of the iteams were damaged.”

Helpful Report

Posted 7 years ago

“Order was fine, happy with 2 products vut my third item was squashed, it was a bag so it's gone out of shape and all i got was my delivery refund. Was a gift too which i couldn't even give”

Helpful Report

Posted 7 years ago

“Poor delivery. Paid for next day delivery, but items still not arrived. I can accept that Christmas and New Year was in between, but items should have arrived by now but is showing as delayed (again) for 48hrs with the courier...”

Helpful Report

Posted 7 years ago

“The packaging was awful the hanger broke. It looked as though someone just threw everything in the bag.”

Helpful Report

Posted 7 years ago

“The delivery took over 5-7 days to be ready and for the price I paid for the delivery (especially having to collect it from store) I didn’t think this was very good”

Helpful Report

Posted 7 years ago

“part of my order was out of stock but within a few days it was back in stock so you sent it on and charged postage twice which was nearly £14.feel robbed please refund at least half.?”

Helpful Report

Posted 7 years ago

“Item out of stock which was still available on web site. Wrong item sent. Travelled to their main warehouse as it was local for a refund only to be told that I had to post the item at my cost to the same address that I had travelled to? Which is not stated on the site. Wasted time and petrol. Email customers services to which I received no reply.”

Helpful Report

Posted 7 years ago

“Click and collect ridiculous price and return methods confusing”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews