USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong item was sent that bore no relation to the picture on your website. Other than that all OK.”

Helpful Report

Posted 7 years ago

“Great product, Rubbish customer service. Order a jacket to be collected from a holiday location in Sheffield. Within the hour realised I wouldn’t be there when the jacket arrived. Tried to cancel but no reply from customer service email or Paypal email. Ended up making a special trip to Sheffield New Year’s Eve.”

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Posted 7 years ago

“I purchased a pair of jeans (£60.00 Inc delivery) and some of the stitching around the pocket had come out. Granted these were sale items but you don't expect it from usc and Hugo boss. I didn't return them as I didn't want to get stung with another delivery charge. Also, charging £5.00 for click and collect is borderline criminal.”

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Posted 7 years ago

“I find it terrible that you charge for delivery and in my opinion quite a lot. Then if I want to return or exchange an item I have to pay postage again. I like the clothes but there's zero confidence you have any customer service. Staff in store always try and sell me the 1 pound bag instead of the 5p one. They don't even explain there's the option for 5p bags.”

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Posted 7 years ago

“Very pleased with the items I've ordered. The only thing that gets my goat about company's like USC is that they charge almost £5 to have it delivered to your nearest store and the same amount to your home address. SHOCKING!!!!”

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Posted 7 years ago

“Ordered trainers for christmas and they were shop soiled. One was ex display and a totally different colour to the other”

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Posted 7 years ago

“Very vey poor customer service. Sent two different shoe sizes. Spoke to customer service and was told I must email. Sent an email in which I also raised a few questions. All I got back a scripted generic email saying I must follow the returns instructions online. No answers to the questions I raised. I emailed again requesting a reply to my initial email but still no response. Rang customer serviced again and was told to what for a reply. I asked if my query can be resolved whilst I was on the phone but was told no. No help whatsoever. To top it off, I returned the shoes requesting and exchange for the right size which I initially ordered but was told they were now out of stock. No goodwill gesture offered for all the inconvenience. Very amateur customer service.”

Helpful Report

Posted 7 years ago

“Ordered 2 items... Paid next day delivery especialy to recieve the jacket and only 1 item came.... Not the Jacket. My son was and is devastated. His christmas money used for delivery off an item that was never dispatched. Poor show over christmas period....”

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Posted 7 years ago

“You can find some good deals here, but my item came with a security tag still attached! Return process is a hassle, pack and pay yourself, then wait to see if a refund would be accepted. I just kept the item as it was easier than returning.”

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Posted 7 years ago

“Order next day delivery, but ended up getting it 5 days later,”

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Posted 7 years ago

“Not a bad experience in all but one of nine items was dirty and one had a security tag on it, Sports Direct kindly removed it. Nice clothes though and quick delivery.”

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Posted 7 years ago

“I ordered wrong size accidentally and although I emailed directly within minutes before the order had been processed to ask to change it nothing was done and I received the wrong item. Even a email saying that it was not possible would have been better than no reply at all”

Helpful Report

Posted 7 years ago

“I think that the click and collect service shouldn’t be charged for. There is no way of getting goods without paying this fee. Not a great idea”

Helpful Report

Posted 7 years ago

“I paid for next day delivery and it didn't turn up till the day after! I sent an email to enquire but no-one has been in touch with me. I'm feeling ignored and ripped off with your delivery”

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Posted 7 years ago

“Still not received”

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Posted 7 years ago

“Item still not delivered and it has been over 5-6 working days! Previous order; the shoes were dirty. They were on sale but it should have been said!”

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Posted 7 years ago

“The product received was not the size that I had ordered. On ofbthe labels on the product was wrong.”

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Posted 7 years ago

“Ordered a black Calvin klein jumper size medium, when it turned up it was a brown colour and really big so I need to return it”

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Posted 7 years ago

“Order next day delivery and was a day over due. Iterm smelt fusty and had to be washed several times when out the packaging”

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Posted 7 years ago

“My packge came creased and came with a burn on one of the items”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews