USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“T-shirt had a one inch hole right through it on delivery.”

Helpful Report

Posted 7 years ago

“Decent online service but unhelpful and unfriendly staff in store.”

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Posted 7 years ago

“There was a tag left on the boxers so had to go back to store to take it off”

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Posted 7 years ago

“£4.99 for delivery to the store i must say that is absurd and the voucher you get you can only spend in sports direct store which is useless anyway”

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Posted 7 years ago

“Things missing from order contacted usc ans have herd nothing back.”

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Posted 7 years ago

“Had an item cancelled from my order and it was dispatched without advising me. Now, although I completely understand that it is possible for items to run out of stock, it was very unpleasant to see my order be dispatched without giving me the opportunity to cancel everything. Especially when paying £5 shipping. in this situation, the fact that my order arrived without one of the items now means that because of your error I will have to place a second order with a replacement item at my expense of an additional £5. Of course, I won’t actually give you that business after the previous occurence.”

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Posted 7 years ago

“Item arrived through post with security tag still on!!! Now I have to go to the store to have it removed, so now it will be a late birthday present plus the expense of the petrol to return to store”

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Posted 7 years ago

“Boots seem to have been returned item. Boots unwrapped. Wrapping thrown in box. one insert to maintain boot shape missing. Basically sold what feels like a second hand pair of boots. Shop staff nice and helpful but no return policy via shop. Have to take home then send back. Will never order from again.”

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Posted 7 years ago

“I can't get my stuff I paid for.I haven't received refund either.I've sent you email with reference number asking for any actions but not respond.You're useless. Robert”

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Posted 7 years ago

“After picking my pretty green coat up an taking it home. I took the tags out of it to find out theres a little stain near the badge. Not really happy for a £65 coat”

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Posted 7 years ago

“Packs of Calvin Klein boxers were open and one had an orange ‘stain’ on it”

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Posted 7 years ago

“I pay for next day delivery and I get 3 days later”

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Posted 7 years ago

“I ordered a jacket and t-shirt and a few days later got and email to say the jacket was out of stock. I would not have ordered the t-shirt alone.”

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Posted 7 years ago

“They shirt I ordered for my husband was a birthday present and I paid £7 for next day delivery, the shirt arrived with a security tag still on! I had to take it back to the nearest shop which is in the next town and pay to park to have it removed. I emailed customer service and was told as a ‘goodwill gesture’ they would refund my postage. Which they still haven’t!! Completely disgusting service!!”

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Posted 7 years ago

“Overall the service was fine but don't understand why its cheaper to buy online than in store when you then pick it up from said store”

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Posted 7 years ago

“My order was dispatched quickly but courier has said delivered and signed for by me which it wasn’t no card. Messaged through my account twice messaged you through Facebook and Twitter also rang and spoke to someone and still not resolved”

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Posted 7 years ago

“I ordered 3 items online from USC recently. 2 of the items are great but I unfortunately ordered long jeans instead of regular. I went on the website to find my nearest store & then tried to take them back to the Metro centre (Gateshead store), hoping to swap them for the correct length, only to find it had been closed for some time. I have since realised you do not accept online returns in shops anyway (lots of complaints about your company online on this issue). I think it is disgusting that firstly you charge for delivery when so many other large stores offer either free delivery or free collection at stores or local shops and secondly that you do not provide free returns... On top of these costs we have now incurred fuel expenses for a pointless trip.”

Helpful Report

Posted 7 years ago

“I ordered 3 items online from you recently. 2 of the items are great but he unfortunately ordered long jeans instead of regular. I went on your website to find my nearest store & then tried to take them back to the Metro centre (Gateshead store), hoping to swap them for the correct length, only to find it had been closed for some time. I have since realised you do not accept online returns in shops anyway (lots of complaints about your company online on this issue). I think it is disgusting that firstly you charge for delivery when so many other large stores offer either free delivery or free collection at stores or local shops and secondly that you do not provide free returns... On top of these costs I have now incurred fuel expenses for a pointless trip. As it stands I will not be using your company ever again. I hope you can find a way to restore our faith in your brand. Regards”

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Posted 7 years ago

“Delivery cost alot and also the website is the same as sport direct”

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Posted 7 years ago

“one of the t-shirts in the parcel was white and had no bag protection and had dirt marks all over it.”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews