USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive my item yet.”

Helpful Report

Posted 7 years ago

“The delivery time was great but there was a mark on one of the t-shirts. I emailed USC customer services straight away and I still haven't heard a thing back from them and it's now been a week. In find that very poor. I don't expect any marks on a new item and whoever picked it should have noticed it.”

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Posted 7 years ago

“Paying postage both ways works out expensive. You seem to be he only ones who do this.”

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Posted 7 years ago

“Upon receiving my item I found it still had the security tag attached. I sent a message to your customer service but I never received any reply and had to remove at my own expense. Disappointing lack of customer relations”

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Posted 7 years ago

“I have been a loyal customer with usc for years but i have to say that the shipping cost and time is not adequate”

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Posted 7 years ago

“Waiting to hear back from usc as I made a complaint. I have not recived an order apparently it had been delivered while I was out and it was meant to been hidden in my garden behind my bin but when I got home there was nothing in the garden. I have wrote a complaint but have not heard anything back yet from usc”

Helpful Report

Posted 7 years ago

“Second time in recent months that I’ve been sent completely the wrong order. Contacted Customer Services 3 days ago and still yet to receive a reply. By the time it was addressed previously the original item was no longer available so half expecting the same again. Not good enough!”

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Posted 7 years ago

“Still not got e- mail regarding store delivery after 5 days”

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Posted 7 years ago

“Refunds policy on online purchase is shocking. Only way to get a full refund is to send back at customers expense. Bought a jacket in the sale only cost me £30 plus the £4.99 delivery. To then pay another £15 to send it back to yous ( absolute disgrace considering once I get my refund I’m only really getting back half the price I paid actually less if delivery included! One very dissatisfied customer :@:@”

Helpful Report

Posted 7 years ago

“Postage costs are far too expensive compared, for example, to ASOS which offers free postage and free returns.”

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Posted 7 years ago

“The item I purchased wasn't packed at all, it was just thrown into a black bag and posted out..When called the customer service dept just didn't have a care...”

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Posted 7 years ago

“I ordered a 3 pack of Calvin Klein pants, only two came and both with security tags on.”

Helpful Report

Posted 7 years ago

“At the time of writing this review, it has been over a week, I still haven’t received my order, yet I’m being asked for feedback, and I haven’t heard from the query I sent into customer services.”

Helpful Report

Posted 7 years ago

“I haven't received the items bought from you. You also don't respond to my messages about a problem. When will I receive the items?”

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Posted 7 years ago

“Sent wrong size item and no time to send back now ordered age 10 to 12 ck shorts got age 8😑”

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Posted 7 years ago

“I ordered 3 items. Two of them I wanted most. I had a cancellation email to say that the two items I wanted inparticualer we’re temporarily out of stock. They then shipped the one item straight after sending that email. Making me pay delivery charge for just ‘one’ item that was less than £10. I attempted to email to stop the shipping yet I heard no response apart from an email to say that the item was on the way to me. Why advertise an item on the website if not all the sizes are available. Service is poor.”

Helpful Report

Posted 7 years ago

“My order arrived on time I had no problems with postage but when I received my order the shoes I received had clearly been returned as they were out of the wrapping and had a big black mark on one side of the shoe. Luckily I have got most of this stain out with a wet cloth but still I expect my items brand new and not for me to be removing stains from them. I was disappointed in the state my items were sent out to me.”

Helpful Report

Posted 7 years ago

“The sizing is way out on the product. I already have a jacket by the same designer in large, the product I ordered is XL and is far too small. £5 delivery charge and £8 to return the item means £13 cost for something i don’t want. Very poor.”

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Posted 7 years ago

“size is not correct. No telephone contact number.”

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Posted 7 years ago

“Why doesnt usc deliver to their own shops? Min staff means no one answers phones in shop. Why pay postage when most companies let u pick up item free.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews