USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three days late. Sent blue should've been black”

Helpful Report

Posted 7 years ago

“I ordered 5 items just after Christmas, only to be told one of my items wont be delivered until around the 28th Jan, but this meant all of said items won't arrive until then. The other 4 items were in stock but wasn't delivered before hand. I was not informed of this when I purchased all the items. I'm sure the other 4 "in stock" items should have been delivered way before the 28th Jan.”

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Posted 7 years ago

“Tag with ink was left on my order. Had to drive to the shop to get it removed. Paid for next day P&P for no reason and then petrol and parking to get them removed!”

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Posted 7 years ago

“Security tag left on item, no reply from customer service when queried.”

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Posted 7 years ago

“Ordered two pairs of shoes the first was perfect but the second pair was the wrong size not to mention one shoe was so severely faded it was a different colour to the other shoe”

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Posted 7 years ago

“Clothes were sent all screwed up still on hangers, damaged.”

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Posted 7 years ago

“Hermes couriers didnt attempt to leave my parcel with a neighbour. They tried delivering whilst I was at work (my neighbours were in) and my parcel hasn't gone to a local sorting office like all other couriers do. They say it's gone back to you. Please send out again giving me a clear date and time so I can ensure I'm in. Delivery will not be paid again when the delivery company were rubbish!!”

Helpful Report

Posted 7 years ago

“Products not matching discrimination”

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Posted 7 years ago

“Security Tag left on an item I bought online, took a long time to get a response back from USC of what I needed to do.”

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Posted 7 years ago

“I think you charge far too much for postage and you even have to pay to send back if not wanted! I think it’s a rip off”

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Posted 7 years ago

“1. External packaging covered in white/grey residue. 2. Internal packaging badly damaged and did not secure the product purchased. 3. Product purchased (2 x long sleeve t-shirts) were marked and dirty.”

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Posted 7 years ago

“Unable to communicate with anyone. No customer service Wrong order sent but still having to pay to return item Just hassle to return items compared with other companies who make it so simple and free! Won’t use again due to further costs and time incurred”

Helpful Report

Posted 7 years ago

“I ordered items of clothing and the coat came with two security tags on.”

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Posted 7 years ago

“The quality of the clothes are great but the delivery is shocking. Communication is great but why does it take so long?”

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Posted 7 years ago

“Ordered presents for my husband and they all looked second hand the boxes were so badly torn and terrible condition I had to take them out which was probably even worse such a disappointment”

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Posted 7 years ago

“All my stuff arrived in good time, but the packaging was shocking, rammed into the bag, bag was burst open so badly, Maclean deliveries wouldn’t deliver, I had to go and confirm everything was there, the products were fine but packaging needs major improvement.”

Helpful Report

Posted 7 years ago

“I was charged delivery on this order and when I went to return an item I was charged another £5 that make £10 on top of my order, I will be looking elsewhere for it from now on”

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Posted 7 years ago

“Ordered size 7 size 7.5 delivered”

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Posted 7 years ago

“You sent the wrong size of jeans, the label on the jeans is different from the tag how can anyone not pick this up before posting out. Then to return for another pair I have to pay postage.......not a happy customer and won't be purchasing again”

Helpful Report

Posted 7 years ago

“Really bad experience with your delivery service Hermes. After receiving a text/email saying my package had been delivered and signed for I come home to no parcel or a note to say where it had been left. Spent an afternoon trying to trace a parcel that hadn’t actually been delivered. Received it the following day through the letterbox. Paid 4.99 for delivery as well! After finally receiving the package the top was still on its hanger stuffed in the bag poking out the sides of the parcel. Could easily have been damaged.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews