USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sunglasses arrived slightly bent as only paid five pounds cant be bothered sending back my fault for buying online”

Helpful Report

Posted 7 years ago

“I placed my first order with ypu and paid 5.99£ delivery which is high already. Then I had to pay postage again as I has to return one item of my order. No other online shop expects this from its customers, so not again for me.”

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Posted 7 years ago

“I had ordered a tshirt as a bithday present however when it was delivered it still had the security tag on it, i have had to pay to have it sent back even though it was through no fault if my own. Very disappointing.”

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Posted 7 years ago

“Packing was a disgrace - a number of items were bought and it was lets see how we can compress all this in to one bag - making the outer package burst - could have easily lost contents A catch 22 as clothes were requiring ironed to sit correctly to see if keeping or not - without question the worst standard of packing I've came across and it cost a delivery fee for this”

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Posted 7 years ago

“U sent the same colour twice for the same top even though we ordered different colours . took 4 days for a reply from customer services and they say send the Top back n we will sort another one but this was not in time for my holiday so had to buy elsewhere”

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Posted 7 years ago

“One of the t-shirts I ordered still has security tag on it”

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Posted 7 years ago

“I paid for next day delivery but didn't receive it until too many days later and was to late. Emailed you about it but received nothing back from you regarding it.”

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Posted 7 years ago

“I ordered my polo shirts on a thursday night and paid for next day delivery but received them on the Saturday morning. One top came still with the security clasp attached and one had a big stain down the front, only one other t-shirt that I ordered was fine.... Went to store and they removed the tag but couldn't replace my top but offered me a credit note as it would if cost me more money to return the item.”

Helpful Report

Posted 7 years ago

“I canceled an order for a Levi's sport top and after 10-15 days l still have not been refunded, other wise it is a good store and have used this shop for a long time on the city, however there's a lack of communication and this refund has yet to arrive, I do not know if this is an online store that I would use again👎😕”

Helpful Report

Posted 7 years ago

“A disconnect with the courier. USC accepted my order, payment and location of delivery only for the courier to say they couldn't deliver to that location! More communication required there! However, refund received promptly and with no problems. Order placed elsewhere so USC miss out on this occasion”

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Posted 7 years ago

“Too long delivery time! Placed an order on January 21, today is February 01 and I haven´t received my order.”

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Posted 7 years ago

“I am not happy. I orderd a t shirt it came and it was to small. i sent it back for a bigger size the new one never arrived . This was December and it's now jan, I still haven't got .”

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Posted 7 years ago

“Its about time you got a stock system which knows if items are in stock when you add them to your bag ! you should also give people the chance to cancel the whole order once you have removed the item you really wanted only to be left with items you would have rather cancelled”

Helpful Report

Posted 7 years ago

“Item came didn't fit and haven't had an email of receipt from return as of yet even though its been signed for on the 27/01/2018. I would like a refund asap and an email confirming this.”

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Posted 7 years ago

“you messed up and sent me a badly and i mean badly sun damaged pair of shorts! THis should have been noticed your end!!!”

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Posted 7 years ago

“Sent a email asking for advise about returning some trainers and have not heard back yet.”

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Posted 7 years ago

“To expensive for delivery £4.99 is really expensive and shoukd be able to get free click and collect.”

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Posted 7 years ago

“i placed an order and received 2 completely different shoes. i then had to contact customer services to be told to send them back at my expense initially and then try to claim back my postage. i am now in the process of sending these back and hope to get the correct same shoes in the size ordered. The process for returns when the fault is USCs is very poor indeed.”

Helpful Report

Posted 7 years ago

“I placed one order and the system processed 2 orders. I contacted USC the day after ordering as soon as I realised 2 orders had been placed. It took a good couple of days for USC to reply by the time they’d replied both sets of items had been delivered so now I’ve got to pay to return them”

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Posted 7 years ago

“The box arrived damaged and with no pouch as stated. This is for a present, I have emailed USC and had no response”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews