USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery turned up 6 days later”

Helpful Report

Posted 7 years ago

“Order took a while to arrive, clothes are undersized as size 12 more like a 14/16.”

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Posted 7 years ago

“Paying postage for expensive small item adding to an order on same day so I payed 4.99 twice because I forgot to add an item”

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Posted 7 years ago

“very expensive shipping costs and no free returns”

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Posted 7 years ago

“When I got home and open my package, I found a security tag on one of my garments.”

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Posted 7 years ago

“I bought a pair of converse for my boyfriends birthfay and paid £6.99 next day delivery to make sure they arrived before the big day. When they arrived the box was completely ripped and broke apart, the toe end of the shoes wete dirty and the tissue paper inside looked so worn. No impressed and i will be complaining.”

Helpful Report

Posted 7 years ago

“Well first an item was cancelled, the money still hasn't been refunded and the Replay jacket i bought myself still has the 'security tags' on it, so i cant wear it, so i have 1/3 items at the moment and £15.00 outstanding... Not the best first experience online...”

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Posted 7 years ago

“Trainers out of stock”

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Posted 7 years ago

“1/Item not packaged in original packaging 2/Appeared as though item had been on active display for some time 3/Returns process from the 90's 4/Customer pays shipping both way on returns which I am not sure complies with the Consumer Act 2015 5/Will not shop again until all the above are resolved (which doesn't look anytime soon)”

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Posted 7 years ago

“Item was out of stock but wasn’t told until 3 days later.item is still for sale on line.”

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Posted 7 years ago

“my parcel turned up last week and i was missing a item a perfume set the other 2 items were great but i have contacted you 4 times regarding my missing item with no reply and i am still waiting for my item or a refund i explained this was for my daughters birthday which was 5/2/2018 and nothing from you at all so i want my item sent or a full refund this is upsetting and not a great service at all”

Helpful Report

Posted 7 years ago

“It's not great you can't get the item delivered to a store for free. The item i received was poor quality and then i had to pay £6 to send it back as you can't take it back to a store either. So all in all £11 to have a coat posted to me that was cheap quality to send it back again. Wouldn't order from you again for that reason.”

Helpful Report

Posted 7 years ago

“I ordered 4 items, 3 of which were perfect (correct size etc) so therefore happy, however, the 4th item was a coat, I ordered a large (as per other items)the coat cost £65 in the sale, but when delivered it was a size small and had a price tag on it of £38. I felt that was a bit off. The coat has been sent back, now awaiting refund.”

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Posted 7 years ago

“I received my order all in good time but one item of my order still had security tag attached, I emailed to find out best way to proceed but received nothing back.”

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Posted 7 years ago

“On delivery, the packaging was ripped open, resulting in the clothing being dirty when I received it. This was highly disappointing and resulted in me having to drive to my nearest store to exchange them, even then, I was expected to pay more in store than I’d payed online.”

Helpful Report

Posted 7 years ago

“All clothes shoved in bag and not folded or packaged. Also must be the only company where you have to pay for returns! Shop doesn't take returns so you have to pay to send back by Royal Mail!”

Helpful Report

Posted 7 years ago

“Ordered a white polo lactate t shirt and it arrived very dirty with marks all over it.”

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Posted 7 years ago

“Sent out a completely different item to one I ordered and still haven’t received a reply from the complaints department”

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Posted 7 years ago

“My item of clothing had a security tag on it! I emailed to ask what to do and I didn’t get a response.”

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Posted 7 years ago

“Personally you take too long to respond to emails when there is an urgent query. It took 4 days before I received a response. There is no telephone number to contact you to overcome this challenge either so overall not great I’m afraid.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews