USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,502 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good afternoon, Whilst the delivery of my goods was fine and the products brought good, I had a missing item. After contacting customer services, I received an email with only a copy of my order form in it- very poor communication! I replied to ask when I would receive the final part of my order but am yet to hear back. I'm afraid to say that this service has made me not want to order from you again. Many thanks, Ella”

Helpful Report

Posted 10 years ago

“my parcel was deliverd at the wrong adress and on my mail it said the wrong invoice adress.I wnt pleased with this i got a msg that my order was deliverd but i dint now where it was delived to so i had to call up and find out”

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Posted 10 years ago

“I received the wrong trainers which was a disappointment they were a present for my step dad which is now on hold because of this.”

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Posted 10 years ago

“My item turned up but it was the wrong size meaning I have to send it back and pay for postage and it was a present for someone.”

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Posted 10 years ago

“Very disappointed you can no longer get refunds instore and you have to pay for returns. Reluctant to order online again.”

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Posted 10 years ago

“Im still waiting for my purchase”

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Posted 10 years ago

“Goods delivered faulty, returned for identical exchange sizes were still instock to be given refund rather than exchange as told size was no longer available yet still showing online.”

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Posted 10 years ago

“My item was faulty but didn't have my postage refunded so i was really disappointed.”

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Posted 10 years ago

“I love the shop. But the delivery is rubbish. Standards delivery 5/7 working days. I have now been waiting over two weeks for my order!”

Helpful Report

Posted 10 years ago

“The delivery arrived at roughly 9:30pm... the box was battered and the hat was mangled and out of shape i was very disappointed.”

Helpful Report

Posted 10 years ago

“I am still waiting for my 23rd October order...your courier service is...poor.”

Helpful Report

Posted 10 years ago

“Having to pay to return goods is now rather unacceptable for an online retailer. I only buy sale items from USC so when I find a bargain it offsets the return charges I have to pay. I still struggle to understand why these items cannot be returned to a store for a refund.”

Helpful Report

Posted 10 years ago

“No click and collect in store for the product I purchased very unhappy about that soon as majority of stores now a days have a click and collect service for items.appaling delivery company my parcel arrived 20:21 very appalled as i enjoyed shopping at USC very much but now due to the delivery arriving so late I would definitely reconsider”

Helpful Report

Posted 10 years ago

“I ordered a tee shirt and a pair of shoes but I checked and the shoe order got cancelled and didn't get any notification until after it was delivered very disappointed”

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Posted 10 years ago

“I have used USC twice now. Both experiences were not very good. The first time, an item did not fit, and even though they have a network of stores, you cant use them to return items, so the saving I made on my purchased (as they were on sale) was lost in return postage. My second order, the item was dirty and slightly damaged. But didn't want to go around sending it back (due to first experience) so lived with the item.”

Helpful Report

Posted 10 years ago

“Ordered a size 6 boot and received size 6.5 although the box said size 6. Then had to spend £6 returning the item and taking it to the collect + store. The box was also tatty and torn.”

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Posted 10 years ago

“It was delivered really quickly which was great but the box the wallet came in was tatty and had obviously been opened lots of time. I bought the wallet as a present and I don't feel I can give it in its display box which is a shame.”

Helpful Report

Posted 10 years ago

“I was happy with the shopping experience. Good value and range and quick delivery time. I was buying a present for my brother and couldn't see a gift option( maybe I missed it) and so he got to see the price . Also I bought a firetrap hoodie but he reckons the label must be wrong because it says xl but looks 3 times smaller”

Helpful Report

Posted 10 years ago

“Box was damaged when received. Wasn't overall pleased with how the parcel was left behind the wall outside my house... The items were dirty slightly wasn't impressed really. Disappointed”

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Posted 10 years ago

“Delivery was superb . My order was a pair of jeans and the description said slim so i ordered them and when they arrived they were sprey skinnys , so very misleading”

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Posted 10 years ago

USC is rated 3.6 based on 37,502 reviews