USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,502 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with items all realy small fitting size large and one item was damaged”

Helpful Report

Posted 10 years ago

“I ordered two large pairs of fleece jogging pants I the sale to which I thought was a cracking deal, I recieved the items quickly but on opening these they were clearly not a size large, this was proved on trying these on as These were tight on the thigh area and we're half way up my leg.... Shame really as i liked these items but were far too small for a size large....”

Helpful Report

Posted 10 years ago

“USC have been great, the overall rating was lowered because of their courier, Yodel. The driver went straight my neighbours house, left it with them and posted a card. My son was home and heard the card being posted, he went straight out and asked the driver why he did not knock our door first. He replied "Because you are never in". He did not offer to collect the parcel from my neighbour and just drove off. Unfortunately for USC their courier let them down, badly!!”

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Posted 10 years ago

“Hi, just received my order as below and I'm not happy with the trainers. They fit perfect and are really comfortable but this was in one of the trainers. Are these trainers returns? If so why are they being re sold ? Just seems odd, please could someone explain image1.JPG Sent from my iPad On 5 Nov 2014, at 12:14, Inbox - USC Customer Services <cs@usc.co.uk> wrote: Thank you for your email. We will endeavour to respond to your query at the earliest opportunity, normally within 1-5 working days. During busy periods this may be longer, should you need to follow up on this case please quote the reference below: Reference: CAS-1041863-M7R8R8 Kind Regards, Customer Services”

Helpful Report

Posted 10 years ago

“It's the state of the products when they arrive from USC. Ripped packaging, scruffy boxes. This has happened a few times. I bought a watch from them last week and packaging is so scruffy iv sourced my own box. Had to buy another gift today, went to house of fraser online and paid extra as Don't want the same issues with packaging.”

Helpful Report

Posted 10 years ago

“I ordered a shoe and a jeans, well, it was very fast and good quality, but there's 1 thing unacceptable, you forgot to remove the jeans's security tag, and you asked me to send it back to you then you would help me to remove that, since it was your ignorance, how come I need to pay the return shipping fee? you suppose to afford that charge, and i send mail to your customer service to ask about this, no one reply me, i pay what i need to pay, why i need to pay the additional shipping fee because of your ignorance?”

Helpful Report

Posted 10 years ago

“Having ordered items for presents I was extremely unhappy at the state they were delivered in both boxes completely damaged and ripped. I did try to contact customer services but was kept on hold for over 1/2 an hr.”

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Posted 10 years ago

“After spending some time perusing the USC site and decided on TWO jumpers for my daughters birthday. A couple of days later I get a text with NO APOLOGY just a statement that one of them wasn't actually available. VERY annoyed, as I'd spent ages looking, and site had let me order it plus if a company charges for home delivery I will 'only' pay for that service if I make it worthwhile with AT LEAST two items, which as I say didn't arrive!. Very disappointed customer”

Helpful Report

Posted 10 years ago

“I purchased a pair of firetrap jeans from this company , when I unwrapped them there white stains like a a glue substance all over the jeans , they looked terrible. Also the size I orderd they delivered the wrong size. Won't use again”

Helpful Report

Posted 10 years ago

“Delivery costs are expensive. Not only did i have to pay delivery i then had to pay for returns. In total i paid £12 in delivery costs. I will not buying online again unless there is an option in the future to collect and return to store. Very disapointed.”

Helpful Report

Posted 10 years ago

“Item was out off stock. Money was deducted from my account but not refunded. Customer services no help and rude?”

Helpful Report

Posted 10 years ago

“Item arrived 2 days late after paying for express delivery.....the driver brought the paperwork but not the parcel .... Sloppy!”

Helpful Report

Posted 10 years ago

“The items were poorly packed. E.g. one item properly placed in a clear plastic bag, the other t-shirt crammed in (unprotected) and hopelessly creased. The items were different brands, the sizing of which was ridiculous. E.g. Religions 'Large' was large whereas the DKNY 'Large' wouldn't have fitted Napoleon.”

Helpful Report

Posted 10 years ago

“An item i ordered was not it stock so it got cancelled but I have not yet received my money back”

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Posted 10 years ago

“cost a fortune to return goods”

Helpful Report

Posted 10 years ago

“The delivery was quick but one of the items had stains on it and I'm not happy that I would have to pay to return it”

Helpful Report

Posted 10 years ago

“One item was filthy on the arms and another item was not what ordered or even the correct size!”

Helpful Report

Posted 10 years ago

“Delivery was very dast efficient, the product itself (a printed hooded jumper) isn't of the greatest condition. There is print down the arm which is cracked as if i has been stored in a very dry room for a long time. I wouldn't order online again purely for the confidence in the quality.”

Helpful Report

Posted 10 years ago

“Ordered sunglasses and these were packed very poor rattling about the box with no protection and did not even come with the case for the sunglasses. Of course I returned these for a refund however I did have to pay for shipping”

Helpful Report

Posted 10 years ago

“Bought wellies as a present, condition of box was disgraceful & no returns note attached... very poor service indeed.”

Helpful Report

Posted 10 years ago

USC is rated 3.6 based on 37,502 reviews