USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,502 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shopping online is not as smooth as it used to be. it wont accept nus cards online and emails donot arrive until after the parcel as been in the shop for about a week if you have store collection. Plus i do not agree that you can,t take your items back to the store for a refund you have to pay to return the items”

Helpful Report

Posted 10 years ago

“The flip flops that I brought did not have a box very very annoyed on got half the product :/ ??????”

Helpful Report

Posted 10 years ago

“I have still not received my order! Shopping with USC online was overall ok and I have spoken to someone in Customer Services about getting my order delivered, due to Yodel submitting a report saying there is a problem with the address. The address on my account is correct (it is a flat above a shop and both the flat and the shop have the same house number). I have received orders to this address both with USC & Yodel before with no problem.”

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Posted 10 years ago

“Colour was nowhere near the colour of the product I ordered. Completely different to the picture showed online.”

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Posted 10 years ago

“One of my shirts had dirt on that won't come out”

Helpful Report

Posted 10 years ago

“I received my order of two items, one of which you had sent the wrong size, I took the item to your Solihull branch. The sales assistant was very helpful and manged to help me find the the item in the correct size. The manager however was very rude to the sales assistant and spoke as if a customer was not present, even saying at one point "don't start making silly mistakes now". Very belittling to say the least. I then brought a scaf from the Solihull branch only to find when I got home the security tag was still attached, so then had to make a second hour trip to get it removed! So my recent experience of USC had not been a good one!!”

Helpful Report

Posted 10 years ago

“Item arrived damaged, which ment i had to waste time going to the post office to send it back and wait even longer for a replacement to arrive, simple product check would have avoided this problem”

Helpful Report

Posted 10 years ago

“I changed the delivery address and they still tried to deliver to my invoice address!!!”

Helpful Report

Posted 10 years ago

“Shame you can't return to store. Have to post back at your own cost.”

Helpful Report

Posted 10 years ago

“still waiting on goods that have been sent out!! not sure what has happened as got a note saying parcel has been delivered and been but in my blue out door bin!! went to retrieve items and nothing there!! so have paid over 100pound to be left in a wheelie bin!! shocking that its acceptable for this to happen. and its going to take at least 5 days to find out what has happened and that depends on how busy they are if busy will take longer!! even though items have been paid for.”

Helpful Report

Posted 10 years ago

“We still have not yet received the item or no form of tracking given we are left not knownig anything ,a very poor show dont think we shall use you again a very disappointed customer S Jewitt”

Helpful Report

Posted 10 years ago

“I ordered a pair of boots for my boyfriend from your site but unfortunately received wrong size.”

Helpful Report

Posted 10 years ago

“I received my order but it was too small, and when I put my hand in the pocket of the jeans that I ordered I found a card from the 'previous owner' about his/her appointment with a Santandar Bank.”

Helpful Report

Posted 10 years ago

“One item had holes along the shoulder - lovely top - disappointing not checked by QC. Sent back and hoping for speedy replacement”

Helpful Report

Posted 10 years ago

“Paying for delivery ANDY returns means it's not so cheap really and sizes are confusing. Won't be using again”

Helpful Report

Posted 10 years ago

“Although the delivery was quick the product I received is bad quality,I brougt trainers and there are marks all over them befor I even took them out the box,I'm prity sure one of them is a display trainer and I feel just because it is delivered and the person sending it won't be in the line of fire they have sent something of bad quality! It's not good enough!”

Helpful Report

Posted 10 years ago

“The email address for Brian Mccrorie is incorrect - he hasn't been receiving your emails as they are going to my email in the US (Mccrorie@aol.com). Until I received the "Review' email, I have had no way to contact you....or Mr. Mccrorie, since the emails say 'Do Not Respond to this Email"”

Helpful Report

Posted 10 years ago

“My order was meant to be delivered by 5th November 2014 - havent received it yet”

Helpful Report

Posted 10 years ago

“Items damage in 2 occasions,items missing from the order por costumer service waiting 48 min for someone to answer I have to pay £20 in calls very very ????????????????”

Helpful Report

Posted 10 years ago

“I ordered the green ladies Parker coat with white fluff around the collar. It came and was faulty (the drawstring in the waist if the coat wasn't connected properly so it didn't taiper the coat to my body properly on one side) I then had to pay £6 to return it. My husband went to your store to buy a replacement and this coat also has the same problem!!!”

Helpful Report

Posted 10 years ago

USC is rated 3.6 based on 37,502 reviews