USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my order nearly a week after I placed the order”

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Posted 7 years ago

“Its nonsense that every time i buy shoes online,which dont fit me,i have to lose the postage costs.”

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Posted 7 years ago

“Delivery charges are expensive, even for collecting instore. Returns process, been a very long time since I have had to pay to return goods and for this reason I wouldn't shop online with USC again.”

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Posted 7 years ago

“Wrong fit but can not return to the store, I have to return it by post and pay postage. Also paid for next day delivery for another order from USC, but according to HERMES I was not in even though I was all day.”

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Posted 7 years ago

“Overall it was good delivery time instore was great and fast ordered the junior Calvin Klein briefs in which I wanted girls however they didn't say on the website but when I went to collect them they were boys”

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Posted 7 years ago

“Ordered two items, one item not receiving at all! And from order date still waiting nine days later for second item.”

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Posted 7 years ago

“Kangol socks worn once and hole appeared in them. Very poor quality.”

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Posted 7 years ago

“I still haven’t received my parcel.. it’s been more than 1 week since I ordered it”

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Posted 7 years ago

“The items are good. The delivery service is horrendous. Takes far too long and you pay a 5er for the privilege. Disgraceful. I paid near £8 for next day and it took a week. I rang and complained and they said they would credit it to my account which they never did. Poor.”

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Posted 7 years ago

“spent over 130 pounds had to pay about 6 pounds for c and c would have got next day for that money on most other sites when I picked up 1 item had a ticket from one of your shops marking it down from the 59 pounds a paid to 48 pounds only the manages at your Wakefield store. due to there good service will make me come back .”

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Posted 7 years ago

“I was sent double of an item and charged accordingly. Now I have to return that item which will cost me more so all in all that is very disappointing”

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Posted 7 years ago

“Haven’t got my parcel yet been wait for a week for it I would never order from here again not happy with the service.And gone write this on Twitter as well”

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Posted 7 years ago

“Item was sent out with the security tag still attached, and then discovered that it was actually XL and not medium - USC labelled incorrectly. Trying to organise a medium being sent out, but customer services take a couple of days to reply to a simple email. I would expect things to be handled quicker bearing in mind two issues have been identified already that need to be rectified.”

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Posted 7 years ago

“Could not get through to the customer service department when trying to call .”

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Posted 7 years ago

“Bad experience , ordered size 10 got size 9 , even on invoice is size 10.”

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Posted 7 years ago

“I sent my tommy hilfiger gillet back to you for an exchange, as it was too small even though I’m normally a 12, I filled in the appropriate paper work, but have not heard anything from you.”

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Posted 7 years ago

“I am still waiting over 8 days later for my parcel to arrive and i have had no further information from either the courier or USC.”

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Posted 7 years ago

“Twice I have ordered things from the website to be told out of stock after I'd paid for them with no substitute offered”

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Posted 7 years ago

“One off the tops had a massive rip in it and delivery slow.”

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Posted 7 years ago

“Postage is over priced and incredibly slow”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews