USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All straightforward as is the case with most online shopping experiences these days. The delivery charges are quite expensive considering how long the order processing and eventual delivery takes. The fact that one is expected to pay for returns is also a negative as there are so many outlets out there that offer free returns, and free delivery in many instances, also. Even next day guaranteed delivery charges are often cheaper than the standard delivery charge USC offers.”

Helpful Report

Posted 6 years ago

“Product was delivered on time and in good order, however there was no return details within the package, which would have been an issue if I had wanted to return the item.”

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Posted 6 years ago

“The delivery was slow. I have ordered my clothing in to the store because I believed it will be faster. No it wasn't.”

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Posted 6 years ago

“Very dissapointed with packaging nothing was in bags everything screwed up and badly creased”

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Posted 6 years ago

“Excellent value - however some shirts were dirty with marks from where it appeared they had been dropped on the shop floor...”

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Posted 6 years ago

“It's OK good choice, would prefer free postage”

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Posted 6 years ago

“Think its shocking you have to pay for your returns”

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Posted 6 years ago

“Overall service was good but delivery is very very expensive compared to the likes of Schuh or Office, to not even offer a 'free delivery to store option' in this day and age is ridiculous.”

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Posted 6 years ago

“The delivery is ridiculous and the sizing of items are not correct”

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Posted 6 years ago

“Having to pay for returns is a disgrace. Totally unacceptable. It is not even possible to return to the store.”

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Posted 6 years ago

“Good clothes and reasonably priced however delivery is expensive and items might not be in stock even though you are able to purchase which is very annoying”

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Posted 6 years ago

“Slow to deliver Disagree with the charge for store collection”

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Posted 6 years ago

“Only gave 3 stars as had to return jacket (no belt with it) & training shoes as wrong colour sent. Cost me a whopping £14 to return these items.”

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Posted 6 years ago

“Your DELIVERY service needs to improve especially seeing that we are paying DELIVERY CHARGE.. YOU CAN IMPROVE!!! THANK YOU”

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Posted 6 years ago

“Emailed you four times, contaced you three times via Facebook... Got no response. My last order I ordered THREE trousers, online they Said they were available. But a confirmation email said two arnt, the next day I check online, your still advertising them in stock, I check in store to check, they in-stock. Two days after my order still in stock, So... Why did I Not receive My Complete order....”

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Posted 6 years ago

“For the amounting money I spent with you I would of thought I would of got free delivery and returns, something you should change”

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Posted 6 years ago

“Postage is to expensive. Tried to get an exchange and was told because it was ordered online I can only receive a credit note which is not fair. I should have been able to get a refund. When going in store to try and get a bigger size for one item I was told that this branch doesn’t even stock the item of clothing I brought. It was a shambles really. Won’t be ordering from here again. Really disappointed and had spent a fair amount of money online.”

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Posted 6 years ago

“Send the wrong item , instore wasnt helpful , need to pay return postage , even though it was company fault .had to paid for postage twice this is not acceptable.”

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Posted 6 years ago

“I think the postage of delivering to store is disgusting. I'd understand if it was to my house but I have to pay fuel to get to your store then you charge for collection, I won't be buying from here again.”

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Posted 6 years ago

“I only put acceptable as the Items are fine just what I ordered but I put stuff in my basket and buy the time I had checked out it had sold out if it’s in my basket should that item not be mine also had problems with delivery had to go to store 3 times witch cost me a tenna each time Items have also still had tags attached when delivered got treated like a shop lifter when returning to be removed saying that still order stuff quite often”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews