USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website fine, delivery and return costs make it quite expensive. I will look to buy elsewhere another time as I dont think I ended up with the lowest cost item. Also no guide as to how long a replacement item takes to arrive so still waiting.”

Helpful Report

Posted 6 years ago

“Really good prices and service the only downfall is no free delivery and it’s quite expensive even if it’s a large order which is not great”

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Posted 6 years ago

“Good bargains sometimes. Delivery charge and returns puts me off purchasing things from the site.”

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Posted 6 years ago

“Ordered clothes for holiday next get email saying only getting the flip flops not the clothing”

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Posted 6 years ago

“The website is great and easy to use. My only gripe is that some of the clothes were a bit dusty and that it too a week for an order to be delivered to its collection point. That feels too long.”

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Posted 6 years ago

“Products, quality, service and speed of delivery excellent but you are one of few retailers who don’t offer free delivery for orders over £50 and make customers pay for returns which worsens the blow when you do have to take things back. Nothing wrong with the items I returned, one too small and I didn’t like the style of the other so not a reflection on USC, but even the lady in the post office was surprised I had to pay for a return! You are one of very few.”

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Posted 6 years ago

“Happy initially but wasn’t that impressed with the packaging. One item seemed to be just be squeezed in!! No folding, and leaving the item very creased.”

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Posted 6 years ago

“The returns policy is a joke ,I ordered a shirt online , had to pay for delivery to a local store , when I opened it , they had sent the wrong size, so I took it back to the store to get a refund and they said I had to send it back myself and pay for delivery again! And then wait till they had the shirt back and check if what I was saying was true then they would refund me,”

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Posted 6 years ago

“Delivery to the store was fine and fast. Returns and exchanges are not good at all. First of all, you can only return or exchange via post and you have to pay it yourself! I already paid for delivery 5 pounds and had to pay additional 6 pounds for an exchange. Such a big company, could at least provide free returns. Disappointed with that.”

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Posted 6 years ago

“Order was ‘Lost’ paid for next day delivery was due to arrive Monday didn’t turn up till Friday and that was only after I phoned to complain”

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Posted 6 years ago

“USC appears to have a lot in common with a great many retailers, in that its staff are driven by good intentions which unfortunately have little or no backup and attention to customer satisfaction. I received the item I had ordered within a reasonable timeframe, but if I had used the eBay listing instead of buying online direct, I would have saved myself 20% of the postage cost! The only reason I purchased via the USC website was because USC had placed confusing pictures on their eBay listing, and I did not want to run the risk of receiving the wrong item anyway. Lesson learnt.”

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Posted 6 years ago

“No receipt sent for last 2 orders and need to return items”

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Posted 6 years ago

“Delivery was very quick, but my item arrived with the se unity tag still attached, I I had to drive to my local store to have it removed. Not very good in my opinion”

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Posted 6 years ago

“I have placed several orders with USC over the past year and am becoming increasingly disappointed with the service.. The past two orders have arrived with key items missing, after contacting USC i was advised the items were "out of stock" Why are items listed as available on the website sale and able to be purchased if they are not actually in stock? this is misleading and only causes disappointment. On my previous order the most expensive item, a Hilfiger polo shirt arrived with the plastic security tag still on it, reluctant to return the item that i had been looking forward to wearing that weekend, i broke off the security tag which resulted in a hole being left in the shirt. Although i could have sent the item back the security tag should not have been left on it in the first place ? Very frustrating and disappointing I also find the postage charges to be some what excessive, particularly if you only order a few items and then some of them don't even show up!!! Despite these issues i do like the selection of brands that you supply and your sales offer some good bargains (if they actually turn out to be in stock)”

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Posted 6 years ago

“Usc is fantastic, however i think they shouldnt be charging for online shopping to be delivered. Most other places dont charge. Thats my own downfall with it. They should only charge if you spend under £20. Ive spoke to alot of people about this and they have agreed.”

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Posted 6 years ago

“Ordered black jacket sent dark green asked for L and size not as stated requested full refund”

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Posted 6 years ago

“Great selection of clothing and footwear. I mainly shop in the sale items. The most annoying thing is the website states your size is in stock, so you place your order only to find out a day or two later that its out of stock and your order is cancelled....??.”

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Posted 6 years ago

“Shame there is no free returns or free delivery if the spend is over £50”

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Posted 6 years ago

“The item and price were great, though I ordered another item and it was cancelled a few days later as apparently it was out of stock; this was disappointing. I find postage to be quite expensive compared to the typical £3-£4 like most places.”

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Posted 6 years ago

“Slow delivery plus the jeans I braught had money bag and old lottery ticket inside the pocket with a recite from a service station. How are this jeans brand new ?”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews