USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I get that there’s a charge for delivery to your house but the same charge for click and collect in store?!? Bit of a con.. but then look who owns them..”

Helpful Report

Posted 6 years ago

“Good, but very hard to contact for enquiries”

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Posted 6 years ago

“Spent over £300 and no free click and collect and no option to include returns label”

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Posted 6 years ago

“Delivery fine and all items arrived but the sizing, for identically labelled sizes from the same brand is all over the place so half of it has to go back”

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Posted 6 years ago

“I order the boots and jeans it take 5days for the goods to come into store,I ordered it into store as I had to go to the shops on Thursday afternoon so I called into the store to pick them up but not in 😡had to make a trip on Saturday go get them, I will not be doing it again I will order goods to my door next time”

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Posted 6 years ago

“My order couldnt be delivered to my selected store so was sent straight back to usc.”

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Posted 6 years ago

“Great speed of delivery unfortunately the items I received had to be returned as they weren't fit for purpose”

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Posted 6 years ago

“Delivery time is awful, I placed my order on the 12th and still haven’t received it. Courier collected 5days ago according to tracker but I’ve had no contact since then.”

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Posted 6 years ago

“Delivery to store should be free; charging is ridiculous. Then to expect the customer to pay for returns, means I will not shop at this store again.”

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Posted 6 years ago

“It took around 8 days for me to receive the message of collection in the store (It was the option I chose) But outside there is delay the material is very good !!!”

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Posted 6 years ago

“I am uncertain as I have to send an item back and await your decision: it's in the post now You charged me the full price but it was reduced to £4.00 on the attached garment lab I sent it back partly because it was too small If the next size up is sent I wonder if it will come with a reduced in price label and if I will then get a decent refund or voucher or if the full price will be charged”

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Posted 6 years ago

“I ordered an item it was too small I had to pay for the return it as there were no bigger sizes in addition to having to pay for the delivery, my item was already expensive. I had no benefit of the item and I've spent £10 in delivery”

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Posted 6 years ago

“It took 5 days to get the items ready. I contacted the support 3 times, they did not answer. I often order on this website, but this time, it was a big fail.”

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Posted 6 years ago

“The service is very good. The shipping cost is to Portugal is not cheap, but its worth. I´m quite a good costumer. would buy more if you could get me a discount code once in a while. Best regards Rodrigo Nunes”

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Posted 6 years ago

“Postage is a be issue here with USC and all of Sports Direct brands.”

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Posted 6 years ago

“Hello team USC We ordered a Grey Lacoste Mickey Hoodie size S. My son is very disapointed, size S looks like a L. We will sent te hoodie back ;-( Your service very good! With kind regards, Gonnie Tinnemeier Enschede, the Netherlands”

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Posted 6 years ago

“Paid for next day delivery but didn't receive items next day. Did receive the extra delivery charge back though, but this didn't make my nephew get his present on his birthday.”

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Posted 6 years ago

“On this occasion I had to use USC as they were the only retailer with the trainers I wanted. But if possible I'd use other outlets first, like Jd sports or footasylum.com, as delivery of ordered items arrives quicker than any order from USC. Plus these online stores always provide free delivery. I begrudge paying USC the extortionate £4.99 for below standard delivery. Long term, I believe they'd benefit by scrapping the standard delivery charge. 1. They would match their competitors. 2. Delivery charges like this, drive customers to look elsewhere. 3. Less complaints, I would imagine as customers will accept a later delivery date when it's Free. 4. Competitors in this market are more desirable with their free of charge standard delivery service. And they've been doing this for years. 5. USC's Competitors rarely need or ask for feedback. I assume this is due to dealing with a higher volume of customer sales. 6. Maybe its time for USC to realise, profit(if any?) from delivery charges, would pale in comparison to profit made from the extra custom generated by discarding them and offering a free delivery service.”

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Posted 6 years ago

“Top price for delivery but extremely slow”

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Posted 6 years ago

“Items took a long time to be dispatched. Over a week from initial order to delivery. When paying around £5 for postage this should be better”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews