USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items where excellent But the packaging was very very poor they should but in inside a box My shipment was totally damaged”

Helpful Report

Posted 6 years ago

“Had to return T-shirt as it was wrong size. But it cost £4 for postage back to supplier after the £5 shipping cost origionally”

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Posted 6 years ago

“Great products, but some big question marks around the whole service. Started with no delivery dates for my order, then when I emailed I got no response. When the items turned up I had ordered something to big, to be told I can't have a refund in store. I have to send it back to online, which I then have to pay for the delivery. Working in retail myself I found it all a bit of a let down. 3/5 stars is only because the staff in the store are nice and polite, and have to follow the strange processes put in place.”

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Posted 6 years ago

“All good apart from the 6.99 delivery charge and the fact that Mike Ashley owns the company”

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Posted 6 years ago

“Disappointed, I had to return some jeans as I had picked up wrong size, returning was not a problem but unfortunately size I required was out of stock”

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Posted 6 years ago

“Several items were removed from my order as they became out of stock. Delivery took quite a while.”

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Posted 6 years ago

“Always buying in usc Stirling although online has let me down Bought a tracksuit and it was delivered faulty with a burst leg zip and a hole in the trousers”

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Posted 6 years ago

“Confirmed my order paied for 4 items. Hour later I got an email to tell me that two of the four items weir out of stock. The money has still not been put into my bank account.”

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Posted 6 years ago

“Great prices and stock and I would’ve given a higher rating but I find it really annoying that it is one of the only websites I know that don’t offer a free delivery and returns policy. So mostly I don’t bother to purchase from usc as much as I would.”

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Posted 6 years ago

“There are good items for sale & by varied brands, but shocking that you have to pay 4.99 delivery for anything ordered no matter what the overall cost. Other websites offer free delivery on orders over £50-£75, so why not USC?? Also having to pay delivery to return any unsuitable items at a high cost. My recent order has cost a total of £15.99 in postage costs, which is disgusting & I won’t be ordering any further from USC. I feel ripped off by this service & even if order is click & collect you still have to pay.”

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Posted 6 years ago

“Haven't received my order. Tracking has said since 2/1/19 that its with courier. Not yet had a response to my email about it”

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Posted 6 years ago

“Order took almost 2 weeks to be delivered to store”

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Posted 6 years ago

“It is pretty smooth when you order and don’t have to return any items. When you have to return the items for different sizes then USC returns are expensive and not worth the hassle. Overall USC is 3/5 for me. I have been shopping at USC for a number of years.”

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Posted 6 years ago

“I don’t think the fact you have to pay for returns as well as delievery is acceptable when most competes do free returns via collect plus”

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Posted 6 years ago

“I do like usc”

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Posted 6 years ago

“Delivery costs are too high for just one jumper in my opinion. Delivery wasn’t overly fast as I expected for one that costs so much.”

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Posted 6 years ago

“Warehouse staff should pay more attention, got my Tommy T-shirts in M not in XL. Very disappointing.”

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Posted 6 years ago

“In general it is a good service, but delivery time is quite long. However, the last order I made, 2 of the 4 items I ordered were so far from the sizing quoted as to be unwearable. I have ordered these jeans before so I know what size I take. I am a size 28 waist, but 2 pairs of Harari jeans must’ve been at least 34 waist as they were massively too big for me ( they did say 28 w on the label, so I don’t know what happened) Anyway I was very disappointed, I couldn’t send for a refund as I had already ripped the labels off - knowing that they were’my size’.”

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Posted 6 years ago

“Good items as described, excellent selection. However, delivery is expensive & slow compared to other suppliers. There is no 'free to return' option and the packaging is budget.”

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Posted 6 years ago

“Everything was fine until courier had parcel... hermes lets you down terrible service!”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews