USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good for the money. As it was a present I was quite dissapointed as the box it arrived in wasn’t in very good condition. The box was quite battered to be honest. So unless just bought for yourself it wouldn’t be a problem.”

Helpful Report

Posted 6 years ago

“Good range of products at good prices. Often on sale when they aren't with other retailers. However I received a faulty item, had to argue my case o we a period of time before getting a refund and they didn't refund the postage back to them. Mixed experience”

Helpful Report

Posted 6 years ago

“i have never got the parcel, hermes said they have delivered it but unsure where to. can you please chase them from your side and advise or issue credit. we have e mailed hermes but dont seem to be getting any help many thanks”

Helpful Report

Posted 6 years ago

“I was absolutely disgusted to find that my sale items arrived with a great lack of care to packaging. Of the three items I received in a bag that was way too small for the three items; one was in its plastic wrapping, one was half in half out, one had no wrapping; and a three appeared to have just been stuffed inside. Overall, fantastic sale but massive lack of care for the items being delivered which overall was quite disappointing.”

Helpful Report

Posted 6 years ago

“Variety of clothing available is good. Updates via email good and time to be processed and delivered is good. Delivery charge for the value of order could be more competitive including the charge for returns.”

Helpful Report

Posted 6 years ago

“Not happy with this particular order - two nice jackets rolled up and stuffed into the packaging meaning when I unpacked them they were creased and crumpled and looked awful. They will be getting returned unfortunately”

Helpful Report

Posted 6 years ago

“They sell some good stuff. There website isn't as user friendly as others, also they take forever delivering and charge£4.95 and they don't keep you updated. But then again it's worth the good clothes”

Helpful Report

Posted 6 years ago

“Some great clothing and accessories let down by a slightly clunky website and worse still allowing Hermes to do their deliveries, may as well let chimps deliver your goods.”

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Posted 6 years ago

“This would be a higher score if you offered FREE click and collect option which is the retail standard offering with your competitors and other retail stores”

Helpful Report

Posted 6 years ago

“I liked the shopping experience. However the trainer is not what I expected and in order to return it I have to pay for the postage which I think is quite disappointing.”

Helpful Report

Posted 6 years ago

“Sizes were odd and returning online items was costly after paying for delivery already. No return in store very unhelpful.”

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Posted 6 years ago

“Of the 4 items I bought I had to return 2 of them due to the fact that one of the items states online that it’s XXL but on pickup once opening item it states XXL slim-fit which is not what is advertised. The other item appears of good material online which it wasn’t when picked up as well, which is quite disappointing for sports direct/USC when you believe they are a trustworthy and reliable retailer.”

Helpful Report

Posted 6 years ago

“My order took a very long time to process, then looked as if it had been cancelled, sent two emails which no one replied to, so then spent the money elsewhere only for it to be processed again. Delivery was quick after that.”

Helpful Report

Posted 6 years ago

“There were good offers online. However after ordering my three items I received an email days later telling me one item was unavailable. This was disappointing. The order seemed to take longer than it should have to be delivered. On top of that, when I collected my order, one of my items was not in its individual bag whereas the other item was. The item looked dishevelled as though it had bern picked up off of a warehouse floor. I expected a bit more from a reputable brand.”

Helpful Report

Posted 6 years ago

“Only issue I had was that u don't deliver to my home address other than that great”

Helpful Report

Posted 6 years ago

“Disappointed in the length of time it took for delivery but love the trainers”

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Posted 6 years ago

“Pictures of items were not completely accurate compared with what was delivered. A better description of fabrics used in clothes would also be beneficial. Otherwise delivery was prompt and prices were very reasonable.”

Helpful Report

Posted 6 years ago

“I am a little dissappointed becuse you did not have the jeans I ordered in stock. Otherwise it is ok.. Still waiting my order....”

Helpful Report

Posted 6 years ago

“Very happy with my purchases however standard delivery took a very long time. Also no free delivery offered for orders over a certain value like other places do. If you offered that in the future and improved waiting time would encourage me to shop on your site more.”

Helpful Report

Posted 6 years ago

“Items were as expected although took a long time to deliver and the delivery costs are higher than any other online clothes store I buy from. Click and collect in store costs are a ridiculous price when more companies provide that for free if a minimum order is placed. For example, New Look has a minimum order of £20 for free click and collect from stores, small enough to encourage a purchase. I have been out of many times from ordering here because of the costs and slow delivery times”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews