USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, good value. But poor processes. Placed a large order online, all my items showing in stock. Got an email a few days later from USC to say 1 item is out of stock and they've removed it from my order. Same item is STILL showing in-stock on their site, even though they have none and know they have none. I emailed asking if I could re-order when back in stock and if they'd cover the postage fee, as I'd already paid £4.99 postage on the first order. Straight NOPE from their customer service, even though its their website and stock management at fault. They're going make me pay another £5 postage to buy this item again separately when it comes back. Bad customer service.”

Helpful Report

Posted 6 years ago

“Delivery was great until it came to returning the item as it cost to get the item and to send back and your not refunded any of the costs”

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Posted 6 years ago

“Quality clothing, but delivery let down by the courier. Why do you use hermes?”

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Posted 6 years ago

“Usually I really like USC but now it happened twice than once the order was already made they sent me a notice that one of the items is out of stock They didn't charge me but I remained without trainers.I could order new one but then I have to one again pay for delivery which costs me every time 16€.”

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Posted 6 years ago

“Good clothing range at good prices. Only negative about USC is you have to pay to return items. Cost me £14 to return a parcel. ASOS dont charge to return items. So will still do the majority of my clothes shopping with them.”

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Posted 6 years ago

“Delivery to the store took far too long, almost a week since I placed the order. Other stores I normally receive my order within 2 days!”

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Posted 6 years ago

“Not sure about your sizing for the converse sweaters think it's more American. However I spent quite a lot on my order n I was quite pleased with my purchases . One of my items had a little snag on it.”

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Posted 6 years ago

“Order took forever to process, kind of a joke really”

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Posted 6 years ago

“The items came in a very small pack that it made one of thw swimsuit wrink”

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Posted 6 years ago

“Products came, were and still are great, however, I ordered one day delivery on the Friday and they came on I believe the Monday.”

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Posted 6 years ago

“Product is good, and delivered on time but UCS need to take more care with packaging of products when sending internationally. I have had 2 packages arrive this week from UCS and the packaging has been atrocious with no care taken at all which is disappointing.”

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Posted 6 years ago

“In this day and age you should not be paying for shipping or returns when shopping online. If this was free, I would've given at least 4 stars”

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Posted 6 years ago

“Poor delivery”

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Posted 6 years ago

“Happy with the product and price, but compared to other sites these days, the delivery times, cost and options weren't the best. Not bad, but not great compared to others.”

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Posted 6 years ago

“Shopping experience was just fine - deleivery charges were extortionate for what it was”

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Posted 6 years ago

“I don't use USC all that often as I feel delivery can be quite steep and delivery to a collection point if more expensive than home delivery. Alot of companies offer delivery to a collection point free! For this reason I'd usually go somewhere else. However I've been happy with the products I've purchased.”

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Posted 6 years ago

“Brought a ted baker coat but needed size smaller, not happy at all as did not realise I’d have to pay for return postage. Paid twice for delivery and £9 for return postage. In future would shop with company who offers this for free. Delivery was quick though”

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Posted 6 years ago

“Good quality items, poor returns option. Ridiculous that you can’t return products to store for a refund.”

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Posted 6 years ago

“I was very pleased with the jumpers that I purchased. However I placed 2 orders at separate times and in both of my orders an item of clothing had security tags attached. These are impossible to get off so I have had to take it to a local shop and ask them to take it off for me, showing them the receipt as proof of purchase. If you wish to return something they recommend that you post it recorded in which you have to pay for yourself. Other than this I was happy with the service but to have both orders with tags on is not good at all and I doubt it was just a coincidence”

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Posted 6 years ago

“So many online retailers are offering free delivery it's a shame you still charge, it's put me off ordering again.”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews